Summary
Languages
Skills
Overview
Work History
Work Availability
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ERICK GARNICA

Turlock,CA

Summary

Accomplished Social & Engagement Specialist with a proven track record at Adobe Inc., focused on enhancing customer experiences through exceptional service delivery. Strong interpersonal skills enable effective resolution of customer concerns, significantly improving satisfaction levels. Demonstrates adaptability and quick learning abilities to thrive in dynamic environments. Committed to fostering positive interactions and continuous improvement in customer engagement strategies.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Skills

  • Creative thinking
  • Technical issue troubleshooting
  • Project management
  • Effective communication
  • Research proficiency
  • Data entry
  • Active listening
  • Trends analysis
  • Analytical thinking
  • Teamwork and collaboration
  • Time management
  • Cross-functional coordination
  • Conflict resolution
  • Task prioritization
  • Payment processing
  • Multitasking and organization
  • Escalation management
  • Brand alignment
  • Decision-making
  • Adaptability and flexibility

Overview

4
4
years of professional experience

Work History

SOCIAL & ENGAGEMENT SPECIALIST

ADOBE INC.
San Jose, CA
08.2022 - Current
  • Monitored customer feedback through surveys, focus groups, interviews.
  • Conferred with other managers to identify trends or key group interests or concerns.
  • Posted and updated content on company's website and social media outlets.
  • Maintained professionality and efficiency while working closely with leadership.
  • Trained new team members on best practices in engagement and communication strategies.
  • Developed successful engagement plans and activities to build customer relationships and draw attention to corporate brand.
  • Utilized CRM systems to track and manage customer interactions and feedback.
  • Collaborated with cross-functional teams to ensure alignment of engagement activities with overall organizational goals.
  • Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
  • Created informative and educational presentations to educate others on available services.

CUSTOMER OPERATIONS SPECIALIST

034MOTORSPORT
Fremont, CA
12.2020 - 07.2022
  • Assisted customers with product or service inquiries, troubleshooting, and technical support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Analyzed data from various sources to identify trends in customer behavior.
  • Identified areas of improvement in current processes and procedures related to customer operations.
  • Trained new employees on best practices for providing excellent customer service.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Managed incoming requests from customers through multiple channels.
  • Coordinated with other departments when necessary in order to resolve complex problems quickly.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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