Emma Butler
Summary
Dynamic and reliable professional with extensive experience at Subway, excelling in customer service and food preparation. Proven ability to enhance customer satisfaction through effective multitasking and teamwork. Skilled in cash handling and maintaining cleanliness, consistently delivering high-quality service in fast-paced environments. Adaptable and committed to fostering a positive dining experience.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
Subway
09.2023 - Current
- Prepared sandwiches following customer specifications and company recipes.
- Maintained cleanliness of work areas to ensure food safety standards.
- Assisted customers with menu selections and provided recommendations.
- Operated kitchen equipment efficiently, ensuring timely sandwich preparation.
- Stocked ingredients and supplies to maintain optimal inventory levels.
- Collaborated with team members to enhance service speed and quality.
- Adhered to health regulations while handling food products consistently.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Prepared and presented food in compliance with health and safety guidelines.
Restaurant Waiter
BB’s Bistro
08.2021 - 01.2022
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in food and beverage service, ensuring timely delivery and adherence to quality standards.
- Collaborated with kitchen staff to optimize order accuracy and enhance dining experience.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Managed cash register operations, processing payments efficiently while ensuring accurate transactions.
Education
High School Diploma -
Smith County High School
Carthage, TNBachelor in Special Education - Special Education
Tennessee Technological University
Cookeville, TN05-2030
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Patience and empathy
- POS system operation
- Heavy lifting
- Creativity and innovation
- Hospitality and accommodation
- Team player
- Adaptability and flexibility
- Collaboration and teamwork
- Team leadership
Timeline
Sandwich Artist
Subway
09.2023 - Current
Restaurant Waiter
BB’s Bistro
08.2021 - 01.2022
High School Diploma -
Smith County High School
Bachelor in Special Education - Special Education
Tennessee Technological University
Lisa Hembree scholorship
Was awarded by Smith County High School for being a peer partner in the special education class for two years.
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