Egbodion Onome Susan
Ann Arbor,MI
Summary
Dynamic and results-oriented professional with extensive experience in administrative management, poised to excel as the Deputy Head of Administration. Proven track record of driving operational excellence and efficiency in diverse organizational settings, including the fintech industry. Adept at navigating complex regulatory environments and implementing strategic initiatives to optimize administrative processes. Skilled leader with a passion for fostering collaboration, empowering teams, and achieving shared goals. Possesses exceptional communication, problem-solving, and decision-making abilities, coupled with a commitment to upholding the highest standards of integrity and compliance. Ready to leverage expertise to support organizational growth and success in a dynamic and fast-paced environment.
Overview
11
11
years of professional experience
1
1
Language
Work History
Deputy Head of Administrative
Onafriq
12.2021 - 03.2024
- Responsible in providing strategic direction and leadership for administrative team, ensuring alignment with organizational goals and objectives.
- Stay abreast of regulatory requirements and industry standards relevant to fintech sector, and ensure that administrative processes and procedures comply with all applicable laws and regulations.
- Oversee management of office facilities, including space planning, maintenance, security, and health and safety protocols, to provide safe and conducive work environment for employees.
- Manage administrative processes for office supplies, equipment, and services, negotiating contracts and agreements with vendors to optimize cost-effectiveness and quality.
- Assist in budget planning and monitoring for administrative expenses, tracking expenditures, and identifying opportunities for cost savings and process efficiencies.
- Contribute to development and implementation of administrative policies, procedures, and guidelines tailored to unique needs and requirements of fintech industry.
- Collaborate with department heads and senior management to coordinate administrative support services and address cross-functional needs, fostering effective communication and teamwork.
- Manage administrative projects and initiatives, overseeing timelines, resources, and deliverables to ensure successful execution and alignment with organizational priorities.
- Oversee maintenance of accurate and up-to-date records, files, and documentation, ensuring compliance with data privacy and security regulations.
- Support professional development of administrative staff through training, coaching, and performance feedback, fostering culture of continuous learning and improvement.
- Streamlined internal processes for increased efficiency and improved communication among departments.
- Established key partnerships with community organizations, fostering positive relationships and enriching student experiences.
Deputy Lead Admin/HR Assistant
Onafriq
01.2020 - 11.2021
- Managing workforce strength of 250 employees nation-wide
- Managing ad-hoc staff of over 300 nation-wide
- Managing the end-to-end recruitment process
- Workforce planning
- Coaching, supporting, mentoring
- Providing guidance on HR Issues
- Managing the end-to-end performance management process.
- Ensuring compliance with employment legislations and mitigating any risk to business.
- Advising employees on HR related issues.
- Providing specialist advice to management on HR issues
- Ensuring implementation and compliance to HR policies and procedures
- Managing change management process in the organization
- Ensuring proper documentation, reporting and record keeping requirements ∙
- Managing Service Level Agreements with service providers
- Developing strategies to improve employee job satisfaction
- Addressing matters as relates to health and safety of employees
- Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department's mission.
HR Generalist
Onafriq
10.2018 - 12.2019
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Improved employee retention by implementing effective onboarding and training programs.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
- Evaluated employee performance fairly using standardized metrics to foster a merit-based work environment.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Administrative Coordinator
Onafriq
01.2017 - 10.2018
- Prepare regular reports on expenses, office budgets
- Maintain and update company databases
- Organize filing system for important and confidential company documents ∙ Answer queries by employees and clients
- Update office policies as needed
- Maintain company calendar, schedule appointments
- Petty cash management , float administration.
- Provide support in recruitment, evaluation, training of staff members.
- Evaluate current operations to identify and implement process improvements.
- Worked with the HR manager in manpower, planning recruitment of newly hired.
- Facilities management covering office premises, pool cars coordination, management to ensure seamless logistics for all staff.
- Plan coordinate ensure the smooth running of all company events , programs, working closely with the Head of HR to achieve seamless process
- Manage office supplies place orders.
- Completed bi-weekly payroll for 250 adhoc employees.
Front Office Manager
Onafriq
01.2016 - 12.2016
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within teams to improve decision-making process and problem-solving abilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained clean and organized work environments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales /Retrieval and Verification Officer
Onafriq
05.2015 - 12.2015
- Retrieval of faulty and damaged devices –Ensuring that these faulty and damaged devices are sent to repair and maintenance units for repair.
- Keeping records of retrieve devices with respect to redeployment and re-issuance ∙ Sending customer’s daily sales report to line manager
- Deactivating inactive devices and driving sales of bespoke products via organization’s application.
- Ensuring faulty and damaged devices retrieved for purpose of repair are returned to customers in perfect condition.
- Verification of customer’s location prior to device deployment, to ensure smooth on boarding of viable and reliable customers.
- ∙ Bridge gap between potential customer’s needs product and services that organization offers that can fulfill their needs.
- Build loyalty and trust between customers and organization
- Perform sales follow-up, setting up after sales calls and meeting
- Responsible for meeting up sales targets of organization through effective planning and budgeting.
- Responsible for not only maintaining and improving relationships with clients.
Sales Intern
Tecno Mobile
06.2013 - 12.2013
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Contributed to positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
Education
Bachelor of Science - Accounting Education
Ambrose Alli University
Edo State, Ekpoma10.2014
Skills
- Strategic leadership
- Behavioral Management
- Attention to Detail
- Responsible and Dependable
- Critical Thinking
- Team Collaboration
- Decision-Making
- Relationship building and networking
- Analytical Thinking
Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsCompany CulturePaid time offWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
As Head of Administration, I have led initiatives to streamline processes, ensure compliance, and foster a positive work environment. My accomplishments include optimizing operations for efficiency and cost savings, implementing robust compliance measures, and developing talent within the administrative team. Through strategic leadership and cross-functional collaboration, I havensuccessfully executed projects, enhanced customer satisfaction, and promoted innovation and continuous improvement. Overall, my tenure has contributed to a strong administrative foundation that supports the organization's goals and growth.
Certification
Procurement and Contract Management Arizona University USA
Music, Traveling , Writing
Music: I possess a vast knowledge of music spanning genres, artists, and cultural significance.
Traveling: I provide insights, tips, and recommendations for travel destinations, activities, and planning.
Writing: Writing is one of my core capabilities. I can help with drafting, editing, and refining written content across various formats, from professional documents to creative projects.
Timeline
Deputy Head of Administrative
Onafriq
12.2021 - 03.2024
Deputy Lead Admin/HR Assistant
Onafriq
01.2020 - 11.2021
HR Generalist
Onafriq
10.2018 - 12.2019
Administrative Coordinator
Onafriq
01.2017 - 10.2018
Front Office Manager
Onafriq
01.2016 - 12.2016
Sales /Retrieval and Verification Officer
Onafriq
05.2015 - 12.2015
Sales Intern
Tecno Mobile
06.2013 - 12.2013
Bachelor of Science - Accounting Education
Ambrose Alli University