EGBUTSA EYIN AUGUSTINA
Lagos State
Summary
Resourceful Service Center Manager with over 8 years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at following guidelines to increase organizational efficiencywithout sacrificing fantastic standards for customer service and employee performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Event Centre Manager
Triple C Events Center
01.2018 - 05.2020
- Typing documents
- Taking notes
- Scheduling of meetings and events
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Arranging travel
- Maintaining archives
- Answering calls
- Reporting
- Attending to visitors
- Booking of events
- Keeping records of account etc.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Admin Officer
Dele Olaiya & Associates
03.2015 - 01.2018
- Updated reports, managed accounts, and generated reports for company database.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Delivered performance reviews, recommending additional training or advancements.
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Increased customer service success rates by quickly resolving issues.
- Developed and implemented strategies to streamline office operations.
Receptionist/Front desk
Dele Olaiya & Associates
01.2013 - 02.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
Secretary/Personal Assistant
Freedom Christian Centre
01.2008 - 01.2012
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Composed inter-office correspondence and provided product and service information to customers.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Diploma - Business administration
Olabisi Onabanjo University
Ogun State2011
No Degree - WASSCE
Federal Government College
Edo State2002
No Degree - Primary School Certificate
Umbrella Nursery/ Primary School
Lagos State1996
Skills
- Microsoft office Suite
- Business Administration
- Operations Management
- Time/Performance Management
- Verbal and Written Communication
- Schedule Preparation
- Budget Control
- Complex Problem-Solving
- Staff Management
- Project Management
- Customer Relationship Management (CRM)
Certification
The impact of motivation on employee performance (A CASE STUDY OF Union Bank of Nigeria PLC); December 2011
Additional Information
References: Provided upon request.
Timeline
Event Centre Manager
Triple C Events Center
01.2018 - 05.2020
Admin Officer
Dele Olaiya & Associates
03.2015 - 01.2018
Receptionist/Front desk
Dele Olaiya & Associates
01.2013 - 02.2015
Secretary/Personal Assistant
Freedom Christian Centre
01.2008 - 01.2012
Diploma - Business administration
Olabisi Onabanjo University
No Degree - WASSCE
Federal Government College
No Degree - Primary School Certificate
Umbrella Nursery/ Primary School
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