Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EGELINE ALIX

Baldwin,NY

Summary

A goal-oriented, self-directed, and compassionate professional with an MHA in healthcare management. Extensive experience in counseling, case management, and customer service. Demonstrated ability to conduct client assessments and analyses through individual and group therapy. Adept at facilitating clients’ connection to appropriate agencies and resources to achieve program goals and initiatives. Superior skills in communication, organization, and cross-functional collaboration with the ability to build and sustain critical partnerships and manage programs.


Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding clients care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pretrial Associate

NYC Criminal Justice Agency
10.2019 - Current
  • Thoroughly and compassionately interviews recently arrested individuals in Brooklyn Central Booking location to determine community ties; the information gathered plays a significant role in CJA’s recommendation to release them without bail.
  • Conducts telephone verifications for information the individuals provide, such as an address, employment, potential sureties, and other factors that play an essential role in the individual's opportunity of being recommended for Release on Recognizance (ROR).
  • Explain bail payment procedures and assist sureties with the bail payment process.
  • Accurately records interview responses into Agency’s computerized database.
  • Determine release recommendations for individuals using CJA’s standardized release assessment, which combines criminal history factors and community ties information.
  • Observe and monitor arraignment outcomes and assist individuals who have bail imposed.
  • Participate in various interdepartmental programs, such as Bail Expediting Program, which involves identifying eligible cases and making follow-up phone calls to their sureties to expedite bail payment at the courts rather than DOC facilities.
  • Interact respectfully with other agencies and court players, such as NYPD, DOC, NYS Court Officers, Supervised Release programs, Court Clerks, and Legal Aid, to effectively facilitate court procedures and professionally represent CJA.
  • Contribute to and work on various innovative pilot programs implemented in the boroughs and suggest potential improvements.

RESIDENTIAL COUNSELOR

PROJECT REAL INC
11.2016 - 06.2018
  • Provide comprehensive case management services, including creating and modifying treatment plans and connecting clients/families to appropriate resources
  • Establish rapport with clients and build practical coping skills, equipping them with the ability to recognize and mitigate typical life situations and specific trigger events
  • Develop, implement and modify treatment plans based on clients’ needs accordingly
  • Conduct therapeutic individual and family case reviews every month, including interventions in collaboration with clients’ families and staff clinicians
  • Collaborate with cross-functional teams to assess service and resource needs for clients and their families
  • Coordinate community resources and implement psychological interventions and experiences to ensure the client's successful integration into the community.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization and interpersonal and social skills.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.

BABY PROGRAM

YOUTH COUNSELOR, MERCY FIRST
04.2013 - 11.2016
  • Counseled individuals and groups of various ethnic and socio-economic backgrounds in a supportive, group-home setting
  • Spearheaded summer day treatment groups and designed therapeutic activities to teach functional living skills and resolve behavioral issues
  • Strategized with clinical teams to prevent inmate diversion, abuse, and recidivism, involved clients’ family members in planning and access to social service programs
  • Prepared and delivered detailed reports on individual residential youth clients and their treatments plans and progress
  • Trained and performed Safe Crisis Management techniques on youth clients

ADMINISTRATIVE ASSISTANT

HEATING COMPANY
01.2014 - 04.2014
  • Answered busy multi-line incoming phone calls-assisting customer needs
  • Entered service calls into the computer database as well as customer invoices.
  • Provided information, managed documents, and scheduled service appointments
  • Managed complex calendars, meetings, and travel agendas on behalf of management
  • She answered multi-line phone systems, routing calls, delivered messages to staff, and greeted visitors.
  • Recorded meeting minutes to provide a historical account of actions, measure progress against the strategic plan and drive accountability.

CALL CENTER REPRESENTATIVE

STERI CYCLE
06.2012 - 12.2013
  • Answered telephones and completed incoming orders and data entry expeditiously.
  • Received and resolved various customer issues with a customer-centered approach
  • Responded to urgent and non-urgent calls using computer-telephone integration
  • Provided information, documented interactions, and scheduled service appointments
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • I assisted customers by answering questions and responding to inquiries.
  • It boosted customer service satisfaction ratings through consistent quality control.

Education

M.H.A Degree - Healthcare Administration

Long Island University, CW Post Campus
New York, NY
05.2021

B.S. Degree - Healthcare Administration

Long Island University
Greenvale, NY
05.2019

Skills

  • Case Management
  • Client Assessment & Analysis
  • Clinical Acumen
  • Conflict-Resolution Strategy
  • Exceptional Customer Service Skills
  • Goal-Planning & Execution
  • HIPAA Compliance
  • Medical Terminology
  • MS Office Suite
  • Regulatory Compliance
  • Strong Advocacy Skills
  • Training & Mentoring
  • SPECIAL TRAINING
  • Clients with Auditory Hallucinations
  • SPSS (Statistical Package for Social Sciences)

Certification

CPR/BLS (Cardio-Pulmonary Resuscitation) & Basic-Life Support Certified Paralegal

Languages

Creole
Full Professional

Timeline

Pretrial Associate

NYC Criminal Justice Agency
10.2019 - Current

RESIDENTIAL COUNSELOR

PROJECT REAL INC
11.2016 - 06.2018

ADMINISTRATIVE ASSISTANT

HEATING COMPANY
01.2014 - 04.2014

BABY PROGRAM

YOUTH COUNSELOR, MERCY FIRST
04.2013 - 11.2016

CALL CENTER REPRESENTATIVE

STERI CYCLE
06.2012 - 12.2013

M.H.A Degree - Healthcare Administration

Long Island University, CW Post Campus

B.S. Degree - Healthcare Administration

Long Island University