Summary
Overview
Work History
Education
Skills
Timeline
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Micaela Salgado

Long Island

Summary

Compassionate healthcare administrator with a BBA and extensive experience in supporting high-volume medical practices, specializing in scheduling, intake, insurance verification, and patient relations. Professional scheduling expert adept at coordinating and optimizing workflows to enhance operational efficiency. Proven track record of streamlining processes through meticulous planning and execution, resulting in improved patient experiences.

Overview

4
4
years of professional experience

Work History

Radiology Intake/Scheduler

NYU Langone Ambulatory Care
03.2024 - Current
  • Schedule and coordinate 50–70 radiology exams per week (ultrasound, MRI, CT, X-ray) based on patient needs and physician orders.
  • Confirm appointments via phone, email, and automated systems, maintaining 98% scheduling accuracy.
  • Verify prescriptions and documentation from referring physicians, ensuring compliance with imaging protocols and reducing errors in patient intake.
  • Manage patient check-out process, including follow-ups and paperwork, supporting a smooth patient flow in a high-volume clinic.
  • Prepare and distribute radiology image CDs in compliance with HIPAA regulations, maintaining strict confidentiality.

Patient Service Representative

Mount Sinai Doctors of Long Island
04.2023 - 02.2024
  • Coordinated patient appointments using electronic scheduling systems and clinic protocols, aligning bookings to support provider availability and efficient clinic workflow.
  • Welcomed and assisted 60–80 patients daily, ensuring a positive and professional experience.
  • Entered demographic and insurance information into EHR with 99% accuracy, supporting efficient billing and documentation.
  • Collected copays and processed payments totaling $5,000+ weekly in accordance with billing procedures.
  • Trained 5+ new employees on patient service standards, scheduling, and office protocols, improving onboarding efficiency.

Sales Associate

HomeSense
09.2021 - 04.2023
  • Processed 50–100 sales transactions per day accurately while maintaining compliance with company policies.
  • Restocked merchandise, created displays, and organized inventory to support $20,000+ in weekly sales.
  • Collaborated with team members to enhance customer satisfaction and store efficiency.

Healthcare Representative

Garden OB/GYN
05.2022 - 08.2022
  • - Verified patient insurance coverage to support billing and reimbursement processes.
  • - Confirmed appointments and provided patients with detailed instructions and reminders. Supported front-desk operations for a busy OB/GYN practice, ensuring smooth patient flow and timely communication between staff and patients.
  • - Assisted 20–30 patients daily with appointment coordination and insurance verification, supporting smooth office operations and timely billing.
  • - Streamlined patient intake and registration processes by electronically updating records and maintaining accurate data, enhancing patient experience and supporting efficient daily operations.

Education

Bachelor of Business Administration -

Southern New Hampshire University

Skills

  • Patient Scheduling & Intake (EHR Systems)
  • Insurance Verification & Billing Support
  • HIPAA Compliance & Medical Documentation
  • Microsoft Office Suite & Scheduling Software
  • Customer Service & Patient Relations
  • Data entry
  • Customer service

Timeline

Radiology Intake/Scheduler

NYU Langone Ambulatory Care
03.2024 - Current

Patient Service Representative

Mount Sinai Doctors of Long Island
04.2023 - 02.2024

Healthcare Representative

Garden OB/GYN
05.2022 - 08.2022

Sales Associate

HomeSense
09.2021 - 04.2023

Bachelor of Business Administration -

Southern New Hampshire University

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