Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Egla Casas

Venus

Summary

Patient registration representative with more than 15 years in fast-paced customer service environment. . Known for reliability and adaptability ensuring smooth and efficient patient registration. Skilled in data entry for patients demographics, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs. Patient Registration proficient in managing new admissions. Serving as first point of contact for patients by checking in at front desk.


Overview

21
21
years of professional experience

Work History

Registration Representative Full Time

Methodist Women's Health Specialist
11.2022 - Current
  • Support Office OBGYN Doctor's to ensure highest level of patient care if provided .
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff,nurses, and or management.
  • Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Registration Representative Part Time

Methodist Masfield Medical Center
02.2022 - Current
  • Register Patients In Epic System in the Emergency and Main Admitting Department at the hospitol.
  • Accurately update patients demographics in timely manner
  • Update, Remove,Verify patient's Insurance Information
  • Arrive all patients that check in at Front Desk in Epic
  • Answer any questions the patient might have in regards to their chart, involving demographic, insurance or any other department they might need information on
  • Scan patients ID , Insurance , Advance Directives, Power of Attorney , Financial Assistance Forms in patients chart
  • Process payments for patients providing them with receipts
  • Schedule walk-in appointments for different procedures as needed
  • Answer front desk phone, take messages, return calls
  • Main Admitting front desk duties as checking in patients, making sure they are scheduled and checked in a timely manner
  • Pre-Register patients via phone
  • Print their documents labels, armband, and foresheet in order to have ready for visit
  • File Pre Registration Documents correctly to have for patients visit
  • Advise patients when registering them via phone copayments due for their outpatient visit
  • Help walk in visitors finding patients rooms numbers, ICU Department, providing wheelchairs to patients, Removing Armbands
  • Accurately advise patients of copayment due for time of service, and or make payment amount decision in order to have procedure done
  • Greet all patients at front desk if working Main Admitting
  • EMS -work collaboratively with peers to make sure patients from all sections of the department are getting registered before being discharged
  • EMS Arrive Ambulance Patients and place armband on patients as well as provide their patients face sheet and Label Sheet
  • EMS Able to work efficiently registering patient when nurse and or Ambulance Agent on the same room with patient
  • End of Day print out payment receipts from patients, making sure all is accounted for and provide to Cashier office
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Explained financial responsibilities to patients as well as payment options.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Collections/ Short Sale,Modification Loan Representative

JP Morgan Chase
05.2009 - 06.2016
  • Analyzed applicant's financial status,credit and provide a property evaluation to submit review for short sale, Dil, Modification to underwriter
  • Advised customer of process to undergo once application was submitted
  • Kept in contact with my customer in regards to status
  • Communicate to customer via phone,Bank's decision for approval or denial
  • Effectively manage large volume of inbound calls insuring the highest customer care
  • Analyze reports to ensure DOJ guidelines were properly implemented
  • Help bank mitigate loss by educating and enrolling card members in payment programs

Vehicle Collection/Reinstatement Loan Specialist

GM Financial
06.2004 - 05.2009
  • Made outbounds calls and received inbound calls in order to collect payments on past due accounts
  • Made payment arrangements and processed them on customers accounts in order to prevent further delinquency
  • Consistently follow up with customers on their payment arrangements and to ensure payments were received
  • Time
  • Skip- trace accounts was a collection strategy in order to successfully recover on any delinquent account
  • Placed account up for vehicle repossession if payment arrangement was not kept from customer
  • Reinstatement Department - would educate customer on the reinstatement procedure to their repossessed vehicle
  • Verify reinstatement paymentTransmit approval vic fax to the repossession agents in order for customer to reclaim their vehicle
  • Maintain detail documentation on each account as it relates to repossession and or reinstatement

Education

Tarrant County College
08.2003

High School Diploma -

United South High School
01.2001

Skills

  • Accurate patient demographics collection
  • Appointment scheduling
  • Patient contact
  • Health information management
  • Hospital admissions policies
  • Problem-solving
  • Chart updating
  • HIPAA Compliance
  • Communication skills
  • Financial information collection
  • Basic medical information collection
  • Problem solving
  • Insurance procedures

Volunteer Experience

  • Venus Independent School District, Assist teachers on Field Days, Making sure students were all accounted for, Helping students through their field day activities
  • Church of God, Teaching kids Sunday Class, Helping Elders and children's area when they had Special Activities

Languages

Spanish
Full Professional

Timeline

Registration Representative Full Time

Methodist Women's Health Specialist
11.2022 - Current

Registration Representative Part Time

Methodist Masfield Medical Center
02.2022 - Current

Collections/ Short Sale,Modification Loan Representative

JP Morgan Chase
05.2009 - 06.2016

Vehicle Collection/Reinstatement Loan Specialist

GM Financial
06.2004 - 05.2009

High School Diploma -

United South High School

Tarrant County College

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Egla Casas