Egla Galicia
Duncanville,TX
Summary
Adaptable professional with excellent customer service. Greets guests with genuine smile, builds rapport and promotes enjoyable experience. Efficient and capable of working in a busy and fast paced environment. I am committed to understand and enthusiastically meet customer needs and preferences Responsible individual who is seeking an opportunity to work with a team-oriented organization where I can apply my knowledge and skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Aeropostale
Cedar Hill, Texas
10.2022 - 10.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Restaurant Waitress
Cracker Barrell
Desoto, TX
01.2022 - 06.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Business Management
The University of Texas At Arlington
Arlington, TX05-2028
Duncanville High School
Duncanville, TX05.2024
Skills
- Excellent Customer Service
- Warm and Friendly
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Communication
- Dependable and Reliable
- Team-Oriented
- Responsible
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Entrepreneurship- 2022
- Fashion Design- 2022
- Food Handler- 2022
Timeline
Retail Sales Associate
Aeropostale
10.2022 - 10.2023
Restaurant Waitress
Cracker Barrell
01.2022 - 06.2022
Duncanville High School
Business Management
The University of Texas At Arlington
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