Hi, I’m
Eglanise Joseph
West Palm Beach,FL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
years of professional experience
Work History
Dilliards
Business Sales Manager
02.2019 - Current
Job overview
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored expenditures to mitigate risk of overages.
Nordstrom
Sales Specialist
05.2015 - 01.2019
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Body Central
Assistant Manager
03.2013 - 03.2015
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
Express
Customer Service Representative
01.2012 - 05.2013
Job overview
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Florida Atlantic UniversityBoca Raton, FL
Bachelor of Science
Palm Beach Community College Palm Beach, FL
Associate of Arts
Skills
- Employee Motivation
- Order Management
- Sales Expertise
- Goals and Performance
- Store Opening and Closing Procedures
- Customer Service
- Inventory Management
- Accurate Cash Handling
- Maximizing Profitability
- Shift Checklists
- Team Leadership
- Recruiting and Hiring
- Customer Response
- Positive and Friendly
Timeline
Business Sales Manager
Dilliards
02.2019 - Current
Sales Specialist
Nordstrom
05.2015 - 01.2019
Assistant Manager
Body Central
03.2013 - 03.2015
Customer Service Representative
Express
01.2012 - 05.2013
Palm Beach Community College
Associate of Arts
Florida Atlantic University
Bachelor of Science
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