Eglantina Gjuraj
Baldwin Place
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Dynamic leader with a proven track record at MONTEFIORE, adept in Microsoft Office and excelling in teamwork.
Overview
19
19
years of professional experience
Work History
Administrative Nursing Supervisor /Orthopedic Dept
Montefiore Medical Center
09.2022 - Current
- Oversaw payroll processing functions such as timesheets entry into HRMS system and payroll distribution checks.
- Supervised staff performance on a regular basis to ensure efficient production quality standards were met.
- Utilized strong interpersonal skills to coordinate activities between departments to ensure successful project completion.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
Surgical/ Office Coordinator
Montefiore Medical Center
05.2014 - 09.2022
- Performed data entry tasks accurately with attention to detail.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Exhibited strong interpersonal skills to effectively interact with all levels of management, staff, clients, vendors and visitors.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
Assistant supervisor
Island Musculoskeletal Care Clinic
02.2012 - 04.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved patient's complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform clinic duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the clinic.
Executive Administrative Assistant
Teliris Inc
01.2010 - 08.2010
- Served as a liaison between executives and other departments to ensure effective communication flow throughout the organization.
- Utilized strong organizational skills to prioritize tasks efficiently and meet deadlines consistently.
- Provided executive-level administrative support to senior management, including calendar and travel coordination.
- Organized and managed multiple projects simultaneously while paying strict attention to detail.
Administrative Assistant
Attorney at Law
03.2009 - 12.2009
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Organized case files for easy access during trial proceedings.
- Assisted attorneys in preparing cases by researching relevant facts and law.
Administrative Assistant
Mercy College
05.2006 - 08.2008
- Referred students to degree programs based on interests, aptitudes, or educational assessments.
- Collaborated with faculty, staff, and administrators to create resources for students in need of assistance.
- Maintained detailed records of student progress using computer databases and software programs.
- Developed and implemented academic advising strategies to improve student retention and success.
- Engaged in professional development activities such as attending conferences related to higher education.
Education
Bachelor of Science - Business Management
Mercy College
Dobbs Ferry, NY05.2008
Skills
- Clinical leadership
- Nursing staff management
- Patient care monitoring
- Healthcare compliance
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Epic systems
Languages
Albanian
Native or Bilingual
Timeline
Administrative Nursing Supervisor /Orthopedic Dept
Montefiore Medical Center
09.2022 - Current
Surgical/ Office Coordinator
Montefiore Medical Center
05.2014 - 09.2022
Assistant supervisor
Island Musculoskeletal Care Clinic
02.2012 - 04.2014
Executive Administrative Assistant
Teliris Inc
01.2010 - 08.2010
Administrative Assistant
Attorney at Law
03.2009 - 12.2009
Administrative Assistant
Mercy College
05.2006 - 08.2008
Bachelor of Science - Business Management
Mercy College
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