Eglimar Riera
Marysville,OH
Summary
Experience in service companies, specifically in administrative areas, human resources, organizational development and service quality. Leading initiatives that significantly improved customer satisfaction, service quality and operational efficiency. Ability to foster teamwork, my strategic approach resulted in measurable improvements in performance. I demonstrated integrity and commitment to excellence, generating positive results and maximizing profitability.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Crew Team Member
Holowicki Mcdonald's Group
10 2023 - Current
- Worked front counter, drive-thru and other areas.
- Greeted customers at drive-thru and took food orders.
- Operated register to process payments and collect cash payment for order totals.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Administrative Manager
Fibras Grupo Textil, C.A.
05 2022 - 03 2023
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Reduced operational costs with thorough vendor contract negotiations and cost analysis.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
General Manager of Food Service
Grupo Excelsior Superior, C.A.
05 2019 - 12 2021
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Education
Bachelor of Administrative Studies - Administration
Carabobo University
Valencia, Venezuela03.2013
Skills
- Customer Engagement
- Customer Service
- Integrity and Honesty
- Crew Leadership
- Teamwork and Collaboration
- Critical/logical thinking
- Organizational capacity
- Drive-Thru Operations
Certification
Florida Global University USA - Espabilarte Consulting Group
Diploma in Business Management and Administration - 120Hrs/ March-June 2022
Atrache Consulting Group
Leadership and Supervision Management 9hrs/ May 2021
Institute of Higher Studies in Administration (IESA Valencia)
Diploma in Strategic Negotiation - 175Hrs/ January 2018
Languages
Spanish
Native or Bilingual
English
Limited Working
Additional Information
The Hope Center - Marysville
123 N Court St, Marysville, OH 43040
Contact person: Fernando Torrens-Mundarayn
Timeline
Crew Team Member
Holowicki Mcdonald's Group
10 2023 - Current
Administrative Manager
Fibras Grupo Textil, C.A.
05 2022 - 03 2023
General Manager of Food Service
Grupo Excelsior Superior, C.A.
05 2019 - 12 2021
Bachelor of Administrative Studies - Administration
Carabobo University
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