Eglis Diaz Isac
Miami,FL
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Realm
Miami, FL
07.2024 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers , ordering, billing, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Secretary's Assistant
Policlinic-Norte
Ciego De Avila, Cuba
11.2017 - 08.2024
- Organized and maintained filing systems, both paper and electronic.
- Scheduled appointments and meetings for the secretary.
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
- Processed invoices and other financial records.
- Answered and screened incoming calls for the secretary.
Education
High School Diploma -
Victor M Alvarez
Ciego De Avila07-1997
Skills
- Scheduling
- Account updating
- Complaint resolution
- Hospitality and accommodation
- Verbal and written communication
- Problem-solving
- Microsoft outlook
- Creative problem solving
- Computer proficiency
Timeline
Customer Service Representative
Realm
07.2024 - 09.2024
Secretary's Assistant
Policlinic-Norte
11.2017 - 08.2024
High School Diploma -
Victor M Alvarez