EGLONIQUE R.G. HANNA
Homestead
Summary
Highly skilled in transportation security operations, with background as TSA Agent. Bring solid experience in passenger and baggage screening, security regulations enforcement, and emergency response management. Demonstrate strong interpersonal skills, ability to handle stressful situations calmly, and commitment to maintaining safety and security at all times. Previous work has significantly contributed to enhanced airport security and passenger satisfaction.
Overview
9
9
years of professional experience
Work History
TSA Agent
DHS-TSA
Miami
06.2024 - Current
- Provided clear instructions to passengers during the screening process to facilitate compliance.
- Demonstrated knowledge of emergency procedures, contributing to a safe environment for all.
- Operated advanced screening equipment, including X-ray machines and metal detectors, efficiently.
- Managed queues effectively, ensuring that passengers moved through the screening process swiftly.
Customer Relations
American Airlines
Remote
09.2022 - 01.2026
- Provides assistance with passenger check-in and cargo acceptance.
- Interprets government rules and requirements for domestic and international travel or cargo shipments.
- Meets and dispatches aircraft within established times.
- Provides assistance to distressed passengers and customers.
Customer Assistance Representative
Envoy Airlines
Miami
11.2023 - 06.2024
- Answered incoming calls and emails from customers regarding inquiries, complaints, and requests.
- Resolved customer issues with patience and understanding.
Manager
Kies Photos
Grand Bahama
01.2019 - 09.2022
- Oversaw team members in a certain department to ensure it's performing effectively.
- Main duties included hiring and training employees, creating and implementing business strategies and delegating tasks to team members.
Clerical Assistant
City Associations
Grand Bahama
01.2018 - 01.2019
- Organized and archived records and documents.
- Made copies of paperwork and distributed as needed.
- Retrieved data and files for other departments and personnel.
IT Support
ALIV
Grand Bahama
07.2017 - 01.2018
- Provided technical assistance with computer hardware and software.
- Resolved issues for staff via phone, in person, or electronically.
- Logged bugs and enhancement requests.
- Performed hardware and software installations, configurations and updates as needed.
Education
B.S. - Psychology
University of the Bahamas
Grand BahamaHS Diploma -
St. Paul Methodist College
Grand BahamaClass B- Marine Pilot license -
LJM
Nassau, BahamasBusiness Management/Marine Engineering -
Miami Dade College
FLCommand Presence - JAC AWARDS 3rd QUARTER
TRANSPORTATION SECURITY ADMINISTRATION
Skills
- Class B- Marine Pilot license
- IATA (Shipping of hazardous and non-biohazardous material)
- IT Technical support for various POS systems
- Consulting
- Attention to detail while processing authorized documents
Extracurricular Activities
•President of The Business Committee
•Vice President of The Debate Club Participant of the Student Christian Movement
•Track & Field Team Leader of Mouse Trap & IBS Build-a-Bridge Team
•Participant in the Young Eagles Association Program
•Volunteer Work
•Business Owner
•Currently building a Nonprofit Organization
Timeline
TSA Agent
DHS-TSA
06.2024 - Current
Customer Assistance Representative
Envoy Airlines
11.2023 - 06.2024
Customer Relations
American Airlines
09.2022 - 01.2026
Manager
Kies Photos
01.2019 - 09.2022
Clerical Assistant
City Associations
01.2018 - 01.2019
IT Support
ALIV
07.2017 - 01.2018
B.S. - Psychology
University of the Bahamas
HS Diploma -
St. Paul Methodist College
Class B- Marine Pilot license -
LJM
Business Management/Marine Engineering -
Miami Dade College
Command Presence - JAC AWARDS 3rd QUARTER
TRANSPORTATION SECURITY ADMINISTRATION