Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eglys Miranda

Miami,FL

Summary

Accomplished Dental Office Manager with a proven track record at Gables Dental Care, enhancing patient satisfaction and boosting revenue through expert schedule management and insurance billing. Demonstrates exceptional team leadership and dental software proficiency, ensuring compliance with HIPAA and optimizing patient relations. Meticulous record-keeper with 18 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.

Overview

29
29
years of professional experience

Work History

Dental Office Manager

Gables Dental Care
02.2017 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Front Desk Receptionist

Family Dental Care
08.2016 - 02.2017
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software .
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Confirmed appointments, communicated with clients, and updated client records.

Dental Office Manager

Astoria Dental At The Beach
11.2006 - 12.2014
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Certified Medical Assistant

Rafael Gottenger Md, PA. Private Medical Office
08.2006 - 11.2006
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Call and confirm appointments.
  • Verify Insurances.

Certified Medical Assistant

North Hudson Community Action Corp, NJ WIC
05.2003 - 04.2006
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Do medication Log, supply orders.
  • Refugee Health Program log and follow up.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Measured patient pulse oximetry.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Volunteer 15 hours weekly since 07/2002 to 05/2003.

Sales Clerk

Panda Shoes
05.2002 - 05.2003
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Processed payments and returns with accuracy and efficiency.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.

RVT

Bed Bath & Beyond
01.2001 - 04.2002
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Enter returns merchandise in the system.
  • Assist in sales floor.

Cashier

Bed Bath & Beyond
01.2000 - 01.2001
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Early Childhood Teacher

Dias De Travesura
08.1995 - 08.1996
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Teach children age's two to five.

Education

Associate of Science - RN

Censa International College
Miami Gardens, FL
11-2018

Associate of Science - Ultrasound

Florida National University
Hialeah, FL
05-2010

English As A Second Language - English-as-a-Second-Language Education

Hudson County Community College
West New York, NJ
06-2006

Certified Medical Assistant - Medical Assistant

American Training School
West New York, NJ
05-2002

English As A Second Language - Teaching English As A Second Language

Uceda
West New York, NJ
05-1998

Early Childhood Teacher

Felix Varela , Instituto Pedagogico
Santa Clara , Cuba
05-1995

Skills

  • Treatment Planning
  • Dental software proficiency
  • Schedule Management
  • Insurance Billing
  • Dental Office Management
  • Patient Relations
  • Patient Scheduling
  • Payment plans
  • HIPAA Compliance
  • Electronic Dental Record (EDR)
  • Computer Skills
  • Team Leadership

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Dental Office Manager

Gables Dental Care
02.2017 - Current

Front Desk Receptionist

Family Dental Care
08.2016 - 02.2017

Dental Office Manager

Astoria Dental At The Beach
11.2006 - 12.2014

Certified Medical Assistant

Rafael Gottenger Md, PA. Private Medical Office
08.2006 - 11.2006

Certified Medical Assistant

North Hudson Community Action Corp, NJ WIC
05.2003 - 04.2006

Sales Clerk

Panda Shoes
05.2002 - 05.2003

RVT

Bed Bath & Beyond
01.2001 - 04.2002

Cashier

Bed Bath & Beyond
01.2000 - 01.2001

Early Childhood Teacher

Dias De Travesura
08.1995 - 08.1996

Associate of Science - RN

Censa International College

Associate of Science - Ultrasound

Florida National University

English As A Second Language - English-as-a-Second-Language Education

Hudson County Community College

Certified Medical Assistant - Medical Assistant

American Training School

English As A Second Language - Teaching English As A Second Language

Uceda

Early Childhood Teacher

Felix Varela , Instituto Pedagogico

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Eglys Miranda