Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

E Grace Smith

Henrico,VA

Summary

Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

911 Emergency Dispatcher

Nottoway Sheriffs Office
05.2021 - Current
  • Received 911 emergency and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Provided EMD medical instructions over 911 to callers when necessary.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered,cleared,and searched for paperwork and other information into VCIN/NCIC telecommunications systems to fulfill officer requests.
  • Read and relayed system maps and caller information, and documented details in system.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Provided on-the-job training and coaching to develop new dispatchers.

Waitress Supervisor

Farmers Cafe
06.2020 - 04.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Finincial Aid Office Assistant

University Of Lynchburg
09.2019 - 10.2020
  • Advised students and parents about financial aid options and program details.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Reading Tutor

Nottoway Reads
06.2016 - 08.2020
  • Worked with primary-grade students over summer on improving reading comprehension.
  • Assessed current reading levels and planned optimal educational strategies to help students improve reading skills.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Tracked learning progress to optimize tutoring methods and help students achieve goals.
  • Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
  • Coached and mentored less-experienced tutors to observe and measure outcomes.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Taught reading comprehension and writing tactics to improve reading and writing skills.
  • Conducted assessments to determine comprehensive understanding of materials.
  • Provided positive feedback often to encourage continued reading success.

Personal Nanny

Lauren Snead
06.2019 - 05.2020
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized different types of activities to enhance physical and intellectual development.

Education

Bachelor of Science - Biomedical Science

University of Lynchburg
Lynchburg, VA

911 Dispatcher

Central Virginia Criminal Justice Academy
Lynchburg, VA
09.2021

Associate of Science -

Southside Virginia Community College
Alberta, VA
05.2019

High School Diploma -

Nottoway High School
Crewe, VA
05.2019

Skills

  • Professionalism
  • Active Listening
  • Conflict Resolution
  • Adaptability and Flexibility
  • Decision Making
  • Organizational Skills
  • Multitasking Abilities
  • Computer Proficiency
  • Stress Management
  • Effective Communication
  • Teamwork and Collaboration

Timeline

911 Emergency Dispatcher

Nottoway Sheriffs Office
05.2021 - Current

Waitress Supervisor

Farmers Cafe
06.2020 - 04.2021

Finincial Aid Office Assistant

University Of Lynchburg
09.2019 - 10.2020

Personal Nanny

Lauren Snead
06.2019 - 05.2020

Reading Tutor

Nottoway Reads
06.2016 - 08.2020

Bachelor of Science - Biomedical Science

University of Lynchburg

911 Dispatcher

Central Virginia Criminal Justice Academy

Associate of Science -

Southside Virginia Community College

High School Diploma -

Nottoway High School

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