Egypt Caine
Philadelphia,PA
Summary
Dedicated and detail oriented individual in pursuit of opportunities to provide outstanding work experience effective patient services with strong of medical office operation with a role of responsibilities. Experienced in health environments and office high call volume scheduling.
Skilled at computer software, multi-tasking with time management, communication with particular ability to diffuse complaints and calm concerns. Looking to obtain position within the medical office that will utilize skills, knowledge, and full potential. An efficient, Strong team player, team player, with the ability to learn at a fast pace. Professional telephone etiquette. Administrative and patient oriented task fast pace environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Public Health Management Corporation
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Cooperatively work with others to produce and deliver required work.
- Established key relationships and business contact within community and targeted industries segments and strategic to create opportunities for growth
Medical Receptionist
Patient First
07.2021 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accuracy of insurance data, medical terminology and coding.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Computer literate with knowledge of window-based applications, medical office software programs.
Administrative Assistant
Mercy Fitzgerald Hospital
08.2019 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Responsible for daily bank deposits, collection of copays , and cash tracking
- Ensured accurate record-keeping with data entry and database management for vital company information.
Education
High School Diploma -
Philadelphia Virtual Academy
Skills
- Patient orientation skills/interpersonal skills
- Demonstrating empathy, compassion, and ability to provide quality patient care
- Strong verbal and written communication, analytical, critical-thinking and independent problem-solving skills
- Excellent social skills and ability to collaborate effectively
Timeline
Customer Service Representative
Public Health Management Corporation
05.2023 - Current
Medical Receptionist
Patient First
07.2021 - 03.2023
Administrative Assistant
Mercy Fitzgerald Hospital
08.2019 - 03.2021
High School Diploma -
Philadelphia Virtual Academy
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