Egypt Lindsey-Melland
Winterport
Summary
Player Services Assistant Manager at Hollywood Casino Bangor with a strong work ethic and exceptional customer service skills. Proven track record in cash handling and fostering customer loyalty through effective communication and problem resolution. Highly motivated team player, adept at multitasking and enhancing operational efficiency in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Player Services Assistant Manager
Hollywood Casino Bangor
11.2016 - Current
- Engaged customers in gaming activities, enhancing their overall experience.
- Monitored game operations to ensure compliance with regulations and procedures.
- Assisted in training new staff on operational protocols and customer service standards.
- Resolved customer inquiries and concerns promptly, fostering a positive environment.
- Answered questions about policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Service Leader
Hannaford Supermarket & Pharmacy
11.2008 - 02.2017
- Maintained cleanliness and organization of checkout area, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Processed customer transactions accurately and efficiently at point of sale.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Bagged customer purchases while paying mind to industry best practices.
Education
High School Diploma -
Hampden Academy
Hampden, ME06-2009
Skills
- Cash Handling
- Strong work ethic
- Highly motivated
- Self-discipline
- Coachability
- Community engagement
- Time management
- Personable and friendly
- Teamwork and cooperation
- Cash drawer balancing
- Multitasking and organization
- Basic math
Languages
English
Native or Bilingual
Timeline
Player Services Assistant Manager
Hollywood Casino Bangor
11.2016 - Current
Service Leader
Hannaford Supermarket & Pharmacy
11.2008 - 02.2017
High School Diploma -
Hampden Academy