Ehab Ashmawy
Jacksonville,FL
Summary
Highly-motivated professional with high desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
My Problem Solving and Organizational skills drives me throughout my career.
Overview
27
27
years of professional experience
Work History
Senior Product Support Representative
Fidelity Information Services FIS
Jacksonville, FL
06.2022 - Current
- Managed clients’ access/account setup using administrative tools in a seamless manner
- Performed step by step troubleshooting and resolving issues for end-users
- Always been vigilant to respond to client product inquiries and recommends corrective actions
- Documents recurring technical issues to support product quality programs and development
- Replicates client issues in test environment, identify/document how applications and systems interact together to support clients’ business processes
- Work with the team to plan and implement Disaster Recovery Control Processes as per client SLA
- Work independently and set priorities effectively
- Escalate incidents to proper teams and initiate call bridges with clients to discuss and solve problems as soon as it arises.
Independent Contractor
Amazon Flex
Jacksonville, FL
11.2020 - 05.2022
- Delivered Amazon Prime Packages as a 1099 Independent Contractor.
Warehouse Manager
Best for Trade LLC
Wilmington, DL
04.2020 - 10.2020
- Receive, Scan, Process, and package shipments
- Prepare and wrap pallets and ship them to Egypt
- Handle Returns and ship it back to sellers.
Business Development Manager
Daymoma General Trading LLC
Dubai, UAE
03.2013 - 01.2020
- Achieved 31% sales growth in my first year with the company
- Designed and launched a new Projector Brand “iView”
- Provided after sales customer service to all customers
- Was responsible for all new contracts and B2B partnership deals with Schools, Business Offices, and Organizations.
Database Research Manager
IIR Relationship Management
Dubai, UAE
09.2011 - 02.2013
- Managed a team Database Researchers to fulfill 4 business units data research needs
- Initiated and managed a major deduplication project to help clearing Company’s Customer Database
- Automated the Data Research Requests Process and Trained the researchers on how to fulfill all request in a timely manner
- Developed a full KPI scheme to follow up Team’s Performance and suggest corrective actions.
Database Manager
Cegedim Relationship Management
Cairo, Egypt
01.2008 - 09.2011
- Initiated a Data Collection Project to create, classify and maintain a full database of health care professionals in Egypt and Saudi Arabia
- Recruited, Trained and Managed a team of 5 Database Operators to verify health care professionals’ demographic data and allocate their practices locations as per Company’s Geographical Structure.
Business Analyst
Novo Nordisk
Cairo, Egypt
05.2006 - 01.2008
- Managed the implementation of the new CRM Project and setup individual Sales Representative’s Data for a team of 35 SRs
- Followed up SRs KPIs and reported team performance to Sales Management
- Investigate SRs Technical issues and solve it in a timely manner to support the sales force achieving their sales targets
- Analyze Monthly/Quarterly/Yearly Sales Data and Prepare Presentations to help management to take proper corrective actions and decisions
- Mastered Microsoft Excel to help me in Sales Data Management and prepare Pivot Tables, Macros and complex data sheets.
Client Technical Support
IMS Health
Cairo, Egypt
04.1999 - 05.2006
- Provided Technical Support to Pharmaceutical Users in their Offices locations
- Processed monthly Nation Pharmaceutical Sales database updates.
Software Developer
Personal Computer Systems
Cairo, Egypt
12.1996 - 04.1999
- Developed Educational/Entertainment Software Programs to Kids using Visual Basic Language
- Used Microsoft Access as a DBRMS system.
Education
Master of Science in Business Information Technology -
Middlesex University
Bachelor’s degree in commerce, Accounting -
Cairo University
Skills
- Microsoft Office (Advanced Excel, Access, Word and PowerPoint)
- SQL Developer
- PowerBI
- Linux
- Teams
- Windows Task Scheduler
- Sales Data Analysis
- Gap Analysis
- Outlook Rules
- Job Automation
- Team support ticket management
- SNOW Ticket Management
Timeline
Senior Product Support Representative
Fidelity Information Services FIS
06.2022 - Current
Independent Contractor
Amazon Flex
11.2020 - 05.2022
Warehouse Manager
Best for Trade LLC
04.2020 - 10.2020
Business Development Manager
Daymoma General Trading LLC
03.2013 - 01.2020
Database Research Manager
IIR Relationship Management
09.2011 - 02.2013
Database Manager
Cegedim Relationship Management
01.2008 - 09.2011
Business Analyst
Novo Nordisk
05.2006 - 01.2008
Client Technical Support
IMS Health
04.1999 - 05.2006
Software Developer
Personal Computer Systems
12.1996 - 04.1999
Master of Science in Business Information Technology -
Middlesex University
Bachelor’s degree in commerce, Accounting -
Cairo University