Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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EHAM RAZZAQ

West Des Moines,IA

Summary

Certified Pharmacy Technician (PTCB) with strong knowledge of medications, pharmacy operations, and patient safety. Detail-oriented with experience in customer service, communication, and handling high-pressure situations. Committed to accuracy, efficiency, and providing excellent patient care.

Overview

15
15
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification

Work History

SPECIAL EDUCATION SUBSTITUTE

West Des Moines Community Schools
West Des Moines, USA
09.2024 - 02.2026
  • Provided support to students with special needs in a structured environment
  • Followed detailed instructions and maintained accuracy in daily tasks
  • Ensured safety and well-being of students at all times
  • Communicated clearly with staff and caregivers
  • Demonstrated strong attention to detail and responsibility.

CUSTOMER SERVICE/CASHIER

HomeGoods
West Des Moines, USA
01.2024 - 07.2024
  • Processed customer transactions accurately and efficiently
  • Assisted customers with questions about products and store services
  • Promoted store credit cards and explained benefits to customers
  • Maintained a clean and organized workspace
  • Handled high-pressure situations calmly during busy periods
  • Provided friendly and professional customer service.

CUSTOMER SERVICE REPRESENTATIVE

Pine Ridge Farms
Des Moines, USA
01.2011 - 02.2015
  • Answered incoming phone calls and assisted customers professionally
  • Processed and recorded customer orders accurately
  • Handled customer complaints and resolved issues in a calm and efficient manner.
  • Maintained clear communication with customers and team members.

Education

Hight School Deploma -

Yathreb Girls

Skills

  • Time Management
  • Accountable
  • Quick learner
  • Detail-oriented
  • Organized

Certification

  • Home Health Aide Diploma, 2015
  • Certified Pharmacy Technician (CPhT) - PTCB, 2026

Languages

  • English
  • Arabic

Timeline

SPECIAL EDUCATION SUBSTITUTE

West Des Moines Community Schools
09.2024 - 02.2026

CUSTOMER SERVICE/CASHIER

HomeGoods
01.2024 - 07.2024

CUSTOMER SERVICE REPRESENTATIVE

Pine Ridge Farms
01.2011 - 02.2015

Hight School Deploma -

Yathreb Girls
EHAM RAZZAQ