EHINOMEN DANIELLE ITAMAH
Essex,MD
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Amiable Access Healthcare Inc
Essex, MD
03.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Senior Digital Media Executive
EXP Marketing Nigeria
06.2014 - 10.2016
- Develop creative concepts for web banner development working with the Creative department within EXP
- Developing EXP's digital media strategies (Internal and clients), executing, managing social media platforms and budget
- Managing 2nd and 3rd party vendors across all media platforms
- Developed and executed digital media strategies to engage target audiences and increase brand awareness.
- Conducted keyword research to develop effective SEO strategies for organic search engine optimization.
- Collaborated with content creators to ensure that all digital materials were up-to-date and relevant.
- Managed budgeting process for digital marketing initiatives while ensuring maximum ROI on all campaigns.
- Worked closely with the design team to create visually appealing visuals for use in various digital media platforms.
Senior Accounts Executive
EXP Marketing Nigeria
11.2013 - 06.2014
- Development of marketing and experiential campaigns for brands
- Planning, executing/ monitoring and reporting of BTL projects
- Developed and managed experiential marketing campaigns to increase brand awareness.
- Created and executed event concepts, including budgeting, staffing, scheduling, logistics, and post-event follow-up.
- Coordinated with external vendors for event planning and execution.
- Analyzed data from pre and post-event surveys to measure success of campaigns.
- Managed creative teams in developing engaging content for events.
- Evaluated ROI of all experiential marketing initiatives to optimize future strategies.
- Organized giveaways and competitions at events to drive engagement and generate leads.
- Collaborated with cross-functional teams such as sales, advertising, PR, product development to ensure successful execution of campaigns.
- Designed innovative strategies to capture the attention of potential customers through live experiences.
- Established best practices and guidelines related to experiential marketing projects.
- Drafted reports summarizing results of each event or campaign conducted.
- Negotiated contracts with third party vendors for providing services related to experiential marketing initiatives.
- Managed creation of marketing materials, collateral and sales support tools.
- Tracked, analyzed and reported on marketing program results.
- Planned advertising campaigns for online, print and other mediums.
- Supervised creation of marketing materials and collateral.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Online Sales Manager
Wild Fusion Ltd
03.2013 - 11.2013
- Product Development & Media Placement & Management on Notjustok.com, BBC.com, LinkedIn Advertising Sales, Etisalat Easy Ads, Google Adwords
- Generating new leads and cold calling
- Sell on-line media to clients explaining benefits of medium using statistics on readership and audience profile
- Close deals/record details and maintain an up to date pipeline document
- Liaise with foreign partners and submit weekly pipeline reports
- Attend weekly meetings (conference calls) to discuss opportunities and prospects
- Clients Liaison and support
- Develop new online media products and initiate partnerships
- Develop take to market strategies for our range of publishers and be responsible for this proposition in the market
- Develop proposals and present to client
- Analyzed customer data to identify trends and develop marketing campaigns.
- Created and maintained accurate customer profiles in the CRM system.
- Managed website content, including product pages, descriptions, pricing, and promotions.
- Identified potential opportunities for improvement in online sales process.
- Collaborated with IT department for technical issues related to online platforms.
Accounts Executive
Playhouse Communications
09.2011 - 03.2013
- Online Research
- Content Strategy
- Social Media Platform Monitoring
- On-line Advertising and Media Placement
- Developed and implemented content strategies to drive traffic and engagement.
- Created, edited and published engaging content for multiple platforms including website, social media, email campaigns and blogs.
- Monitored performance metrics to identify areas of improvement in content quality and delivery.
- Analyzed customer feedback to inform future content development plans.
- Conducted keyword research to optimize SEO performance across all channels.
Media Planning & Publicity
Optima Media Group Ltd Lagos
04.2011 - 09.2011
- Marketing of Football Properties (EPL, UEFA & Bundesliga)
- OMG non- sporting properties
Advert & Marketing Manager
TW Media Development Concept
05.2010 - 04.2011
- Preparing strategy documents and proposals for prospective clients
- Managing Budgets
- Sourcing advertising opportunities and placing TW adverts in various mediums
- Managing production of marketing materials
- Maintaining and updating customer databases
- Sourcing and securing sponsorship
- Contributing to and developing marketing plans and strategies.
Media Planner & Buyer
Bates Cosse Group Ltd
02.2008 - 01.2010
- Write and Interpret media briefs
- Plan and execute media schedules
- Monitoring of adverts placed in different mediums
- Reconciliation of executed jobs to account
Media Integra (Industrial Attachment)
Bates Cosse Group Ltd
- Write and Interprete media briefs
- Plan and execute media schedules
- Monitoring of adverts placed in different mediums
- Reconciliation and evaluation of executed jobs
Client Service (Industrial Attachment)
Bates Cosse Group Ltd
- Ability to analyse, interpret and present research results
- Computer skills in MS Office
- Good understanding of market research principles
- Attention to detail and commitment to quality
- Organisational skills and understanding of project management
Client Service Executive
Innovative Multi Concepts
- Write internal and External Briefs
- Organise the office environment
- Managing relationships with existing clients
- Creating avenues for new relationships
- Creating market awareness for new Outdoor Mediums
Education
Integrated Brand Experience -
Orange Academy
05.2012
B.A Mass Communication -
Olabisi Onabanjo University
01.2008
Senior Secondary School Certificate -
Federal Government Girls College B/City
01.2000
Primary School Certificate -
Sophia International School Anthony Village
01.1994
Skills
- Sales proficiency
- Account Management
- Strong leadership
- Training and mentoring
- Customer Relations
- Client Relationship Building
- Client Services
- Trade show management
- Promotional Campaigns
- Social Media Strategy
- Product Launches
- Digital Marketing (Google & Facebook Ads)
- Social Media Marketing
- Marketing campaign management
- Patient Managements
- Direct Sales (B2B & B2C)
- Marketing Communications & Public Relations
- Patient Management
Objective
- To secure a marketing and communications position in a reputable organization, exhibiting business expertise and team work skills to increase the business productivity of an organization.
Technical Skills
- Project Management
- Search Engine optimization
- Google & Facebook Ads
- Social Media Content Creation
- Experiential Marketing
- Copy Writing
- Analytical & Creative Thinking
- Accounts Payable
- Strategic Planning
- Digital Asset Management
- Online & Offline Campaign
- Customer Relationship Management
- Customer RelaManagements
Personal Information
- Place of Birth: Edo State (Esan Central)
- Date of Birth: 07/19/84
- Gender: Female
- Marital Status: Married
Timeline
Direct Support Professional
Amiable Access Healthcare Inc
03.2024 - Current
Senior Digital Media Executive
EXP Marketing Nigeria
06.2014 - 10.2016
Senior Accounts Executive
EXP Marketing Nigeria
11.2013 - 06.2014
Online Sales Manager
Wild Fusion Ltd
03.2013 - 11.2013
Accounts Executive
Playhouse Communications
09.2011 - 03.2013
Media Planning & Publicity
Optima Media Group Ltd Lagos
04.2011 - 09.2011
Advert & Marketing Manager
TW Media Development Concept
05.2010 - 04.2011
Media Planner & Buyer
Bates Cosse Group Ltd
02.2008 - 01.2010
Media Integra (Industrial Attachment)
Bates Cosse Group Ltd
Client Service (Industrial Attachment)
Bates Cosse Group Ltd
Client Service Executive
Innovative Multi Concepts
Integrated Brand Experience -
Orange Academy
B.A Mass Communication -
Olabisi Onabanjo University
Senior Secondary School Certificate -
Federal Government Girls College B/City
Primary School Certificate -
Sophia International School Anthony Village
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