Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ehiozogie Sarah Nehikhare

Hempstead,New York

Summary

-Experienced education professional focused on providing excellent customer service to families and school communities -Excellent reputation for resolving problems and improving customer satisfaction.


Overview

17
17
years of professional experience
1
1
Certification

Work History

SEEPO

NYC Department Of Education
06.2022 - Current
  • Provide support to Family Welcome Centers
  • Respond to escalations received from Chancellor's office
  • Supervise implementation of shared tracker with CSEs for School Location Letter Request and support CSEs on how to use tracker
  • Co-facilitate SLL training for Queens
  • Act as Liaison between Family Welcome Centers and various Committees on Special Education
  • Support Director with student placement by reviewing transcripts, report cards and other pertinent documents
  • Assist Director in implementation of procedures and protocols to ensure families receive assistance in an efficient ,timely and courteous manner
  • Support FWC with placement and enrollment of Students with Disabilities and collaborate as needed with Committee on Special Education
  • Provide information to families on Child Care Eligibility

Intake and Escalation Supervisor

NYC Department Of Education
01.2020 - 06.2022
  • Assigned email/phone inquiries from parents and childcare programs to Intake staff
  • Supervised timely response to inquiries from programs/parents
  • Supervised assignment of Eligibility cases received from mailbox into Resource Area Control Log
  • Responded to requests from parents/programs/providers/organizations concerning childcare eligibility and case status
  • Assign childcare applications received to Eligibility Case Processors and distribute to Eligibility Team Leaders
  • Participated in hiring process of temporary team members offering exceptional talent and brought great skills to team.
  • Monitored information in RA Control Log in order to track number of cases assigned to case processors
  • Provided case status updates to programs/families and using RA Control Log
  • Facilitated weekly enrollment-related training and support(How to Submit Healthy Application) to improve quality of childcare applications and recertification documents submitted to eligibility unit
  • Supervised Intake and Escalation staff

Special Education Program Instruction Specialist

NYC Department Of Education
02.2018 - 01.2020
  • Reviewed transcripts, report cards, IEPs (where applicable) and other academic and special education records in order to effectively determine appropriate school placement
  • As ‘Over – the - Counter” Site Supervisor, acted as liaison between Committee on Special Education Office and Office of Student Enrollment
  • Responsible for daily operations of CSE “Over the Counter” site and provided daily reports to Central Office of Enrollment using Peak Enrollment Daily Tracking chart
  • Worked collaboratively with other Enrollment Offices to ensure consistent and effective application of best educational and operational practices for enrolling all students
  • Communicate with other departments-Family Engagement, District 75,District 79, Committee on Special Education-in order to ensure appropriate enrollment for students
  • Served as liaison between parents and school personnel on issues pertaining to enrollment and school admissions on behalf of Office of Student Enrollment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.

Assistant Director of Enrollment

NYC Department Of Education
06.2015 - 01.2018
  • Assist the Director of Enrollment to manage day-to-day operations at Zerega FWC including the implementation of the “over the counter” enrollment placement of students in grades Pre-Kindergarten through 12, for general education students, English Language Learners and Students with Disabilities
  • Assist the Director of Enrollment in the supervision of the work and function of staff assigned to the FWC
  • Site Supervisor of the Lehman Peak Enrollment site involved with the management and the operation of the site including supervision, training and scheduling of per-session and permanent staff to ensure appropriate coverage throughout the hours of operation
  • Ensure the implementation of procedures and protocols to make certain families receive assistance in an efficient, timely, professional and courteous manner
  • Make certain that there are sufficient current materials, including forms, documents, surveys and directories available in English and the required languages and that the materials are on display and available for distribution
  • Support principals and other school-based administrators in understanding and adhering to departmental enrollment and admissions policies and practices
  • Facilitate the implementation of the High School,Middle School, Kindergarten,Pre-Kindergarten, Gifted and Talented, Public School Choice application processes by assisting parents and school personnel to ensure effective administration
  • Ensure staff are familiar with and adhere to the guidelines of enrollment to ensure equity of access for all students including special populations such as students with disabilities, ELL, and students returning from court ordered settings
  • Provide regular cycles of review and feedback on daily enrollment interactions, including case management, case follow-up, and appropriate and timely case closure for all staff members
  • Manage, track, monitor and resolve transfers, in a timely and efficient manner
  • Serve as the Language Access Coordinator for Zerega Family Welcome Center and the Lehman Registration site.

Special Education Program Instruction Specialist

01.2007 - 01.2015
  • Office of Student Enrollment- NYCDOE
  • Responsible for the enrollment and counseling of general education and students with disabilities seeking admission to elementary, middle and high school
  • Review transcripts, report cards, IEPs (where applicable) and other academic and special education records in order to effectively determine appropriate school placement
  • As ‘Over – the - Counter” Site Supervisor, acted as liaison between
  • Committee on Special Education Office and Office of Student Enrollment
  • Responsible for daily operations of the Committee of Special Education “Over the Counter” site and provided daily reports to Central Office of Enrollment using the Peak Enrollment Daily Tracking chart
  • Work collaboratively with other Enrollment Offices to ensure the consistent and effective application of best educational and operational practices for enrolling all students
  • Communicate with other departments-Family Engagement, District 75,
  • District 79, Committee on Special Education-in order to ensure appropriate enrollment for students
  • Serve as liaison between parents and school personnel on issues pertaining to enrollment and school admissions on behalf of the Office of Student
  • Enrollment
  • Work as a member of a team in the implementation of the various admissions processes such as High School Admissions, Middle School Choice,
  • Kindergarten, Pre-Kindergarten, Gifted and Talented Admissions, Public
  • School Choice and assisting parents and school personnel in the effective administration of these processes
  • Extensive knowledge and utilization of the Student Enrollment System (SEMS) as a tool for the enrollment processes of all grade levels-Pre-
  • Kindergarten to High School
  • Use the Automate the Schools (ATS) application, Special Education Student
  • Information System (SESIS), Student Enrollment System (SEMS), High
  • School Scheduling and Transcripts (HSST) as it pertains to student records
  • Ascertain the importance of compliance and regulatory issues for the enrollment of students with disabilities
  • Review case materials to determine the appropriate class and functional grouping of students with disabilities
  • Examine and analyze data to determine enrollment capacity and demand for programs for students with disabilities.

Guidance Counselor

NYC DOE- Queens Office Of Youth Development
01.2005 - 01.2007
  • Formerly Student Placement, Youth, Family and Student Support Services
  • Supported schools in their compliance and mandated responsibilities in areas such as: counseling, attendance, and child abuse issues
  • Interpreted the role of the counselor and the guidance program objectives to students, teachers, parents and the community at large
  • Assisted students with smooth transitioning from middle school to high school
  • Facilitated Parent workshops and provided information on the high school admissions process
  • Worked with students on an individual basis to resolve educational or emotional adjustments
  • Provided professional development to school counselors and other support staff
  • Developed strategies to increase communication with parents about student progress and assessment data
  • Provided on-going communication to parents/guardians regarding academic progress and graduation status
  • Identified and provided student referrals to related service providers and outside agencies.

Education

Master of Science - Supervision and Administration

Touro College
New York, NY
2006

Master of Science - Education Guidance/Counseling

University of Lagos
Nigeria
1990

Bachelor of Science - Education Political Science

University of Benin
Nigeria
06.1987

Skills

  • Courteous with Strong Service Mindset
  • In-depth knowledge of enrollment processes and procedures
  • Strong parent and community outreach and interactions
  • Ability to adapt to change and work calmly under Pressure
  • Excellent communication and inter-personal skills

Certification

New York State Certification in Supervision/Administration (SAS/SDA). New York State Permanent Certification in Special Education. New York State Permanent Certification in School Counseling.

Timeline

SEEPO

NYC Department Of Education
06.2022 - Current

Intake and Escalation Supervisor

NYC Department Of Education
01.2020 - 06.2022

Special Education Program Instruction Specialist

NYC Department Of Education
02.2018 - 01.2020

Assistant Director of Enrollment

NYC Department Of Education
06.2015 - 01.2018

Special Education Program Instruction Specialist

01.2007 - 01.2015

Guidance Counselor

NYC DOE- Queens Office Of Youth Development
01.2005 - 01.2007

Master of Science - Supervision and Administration

Touro College

Master of Science - Education Guidance/Counseling

University of Lagos

Bachelor of Science - Education Political Science

University of Benin

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Ehiozogie Sarah Nehikhare