EDEN HONG
Hackensack,NJ
Summary
Program and operations leader with experience across supplier quality management, supply chain coordination, and cross-functional stakeholder support. Background includes tracking 20+ connected car programs, reviewing APQP/PPAP and safe launch plans, and improving reporting to support launch readiness and risk control.
Overview
1
1
Language
16
16
years of professional experience
Work History
PROJECT LEADER - SUPPLIER QUALITY MANAGEMENT
HARMAN INTERNATIONAL
Novi, MI
02.2018 - 09.2026
- Supported review of timelines and schedules for 20+ North America connected car programs, aligning work with project goals.
- Tracked quality processes and reported preventive supplier quality assurance activities to reduce risk exposure.
- Defined key components and supported risk analysis for program-specific requirements.
- Reviewed supplier APQP, PPAP, and safe launch plan status.
- Partnered with program management, category management, engineering, preventive quality, and customers on supplier quality issues.
- Analyzed field failures and created customer and supplier complaints.
- Supported supplier-related quality issue coordination during product launch phase.
- Prepared SQE process reports and operating figures to improve supplier quality management insight.
Senior Professional, SCM Operation & Innovation Group (Harman/Samsung Talent Exchange Program)
SAMSUNG ELECTRONICS
Suwon, South Korea
05.2023 - 06.2024
- Set up AI solutions to support North American online customers (Costco, Lowe's, Home Depot, Samsung E-Store) and better manage sell-in inventory
- Defined action items to optimize demand and supply processes for sales subsidiaries' SCM operations, enhancing overall effectiveness
- Assisted in developing solutions for demand forecasting, focusing on SCM data management and automated forecasting systems
- Reviewed stock management considering lead time of each region to prevent aging stock and identify risk points in supply chain
- Managed sales hierarchy changes and requests for all subsidiaries in the global supply chain system.
PROGRAM PLANNER
HARMAN INTERNATIONAL
Novi, MI
10.2016 - 02.2018
- Managed R&D hardware distribution and supply chain operations for Center Stack Module (MY17-MY20), ensuring timely availability of components for project milestones
- Forecasted hardware demands for internal needs, serving as primary contact for distribution issues across all domains to streamline communication
- Created and tracked purchase orders for internal validation, test, and IDC (India Design Center) hardware needs to support project timelines
- Maintained open purchase orders and distribution schedules with Project Managers on a weekly basis
- Managed 40+ vendors to obtain quotes, negotiate trade, and update NDAs
- Facilitated weekly/monthly project reviews with management and reported inventory reconciliation
- Created effective processes for pre-production operations
ACCOUNT MANAGER
LG ELECTRONICS USA
Troy, MI
01.2011 - 01.2016
- Managed GM account for Wireless Charger global platform (MY18 MY20)
- Managed Honda account for Center Display, Wireless Charger, and Near Field Communication (MY16 MY18)
- Managed GM account for Telematics global platform (MY11 MY15)
- Managed contracts, engineering changes, and updated quotes to ensure alignment with customer requirements
- Maintained all operations and supply chain (including analyzing forecast and demand planning) for multiple OEM accounts
- Directed shipping and receiving of material at local warehouse and resolved logistical issues between manufacturing plant and warehouse
- Coordinated with Korea HQ and China/Vietnam manufacturing plants on product issues, escalating customer concerns and bottlenecks for resolution
- Monitored and facilitated new product launches through daily communications with LG Korea Headquarters and customer engineering teams
- Utilized SAP and GERP to audit inventory and assist AP/AR with payment and invoicing
Education
Master of Arts - Theology
Biola University Talbot School of Theology
La Mirada, CA01-2022
Bachelor of Business Administration (BBA) - Supply Chain Management
University of Michigan
Dearborn, MI01-2009
Skills
- Supplier quality management
- APQP documentation
- Demand forecasting
- Data management
- SAP and QMS
- Inventory reconciliation
- Process improvement
- Strategic planning
- Microsoft Office Suite
- Time management
- Team collaboration
- Customer management
- Effective communication
TEACHING/VOLUNTEER WORK & OTHER EXPERIENCES
- Mosaic Christian Fellowship, Church Administrator, 2026-01, Present
- Harman International & Samsung Electronics Talent Exchange Program, 2023, 2025, Selected to participate in exchange program between Harman and Samsung to help build synergy between companies
- Michigan Council of Korean Churches (MCKC) Youth Camp, 2010, 2014, 2025, 2025, Director from 2010 2014, 2025, Finance Lead from 2008 2010, Worship Leader from 2016 2022, Head Counselor from 2006 2008 and 2018 2020, Seminar speaker from 2013 Present
- Living Grace Ministry, Missions Director, Ann Arbor, MI, 2014, 2018, Coordinate and participate in all domestic and international missions events
- CES - Consumer Electronics Show, 2015, 2016, Translate and present tour at LG main booth to all global OEM customers
- LG Culture Committee, Leader, 2013, 2014, Organize and plan all office events for entire staff and employees
Languages
Korean
Native/ Bilingual
Timeline
Senior Professional, SCM Operation & Innovation Group (Harman/Samsung Talent Exchange Program)
SAMSUNG ELECTRONICS
05.2023 - 06.2024
PROJECT LEADER - SUPPLIER QUALITY MANAGEMENT
HARMAN INTERNATIONAL
02.2018 - 09.2026
PROGRAM PLANNER
HARMAN INTERNATIONAL
10.2016 - 02.2018
ACCOUNT MANAGER
LG ELECTRONICS USA
01.2011 - 01.2016
Master of Arts - Theology
Biola University Talbot School of Theology
Bachelor of Business Administration (BBA) - Supply Chain Management
University of Michigan