Ehsanullah Ghafoori
Marysville,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walmart
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Solved problems with products and services by providing customers with technical support.
Store Manager
Dunkin' Donuts Franchising
01.2023 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Science -
Sierra College
Rocklin, CA05.2025
High School Diploma -
Woodcreek High School
Roseville, CA01.2022
Skills
- Language Interpretation
- Dari,Farsi,Pashto
- MS Office Proficiency
- Exceptional Communicator
- Account Management
- Project Management
- Excl Access
- Customer Service
- Customer Service and Assistance
- Managed a team
Timeline
Customer Service Associate
Walmart
03.2023 - Current
Store Manager
Dunkin' Donuts Franchising
01.2023 - 03.2023
Associate of Science -
Sierra College
High School Diploma -
Woodcreek High School
Similar Profiles
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Taylor Parks/PerkinsTaylor Parks/Perkins
Production Builder 2 at PenumbraProduction Builder 2 at Penumbra