Ehtiram Musayev
Spring,Texas
Summary
Dynamic leader with proven expertise in driving exceptional customer service and engagement, honed through roles at Lowe's Home Improvement and The Home Depot Inc. Excelled in inventory control and fostering inclusive team environments, achieving notable improvements in staff performance and customer satisfaction. Skilled in problem-solving and team building, ensuring operational excellence in fast-paced retail settings.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
04.2023 - Current
Driving SMART customer service
Driving Core behaviors of Lowes
Develop good customer relationships
Address employee and customer concerns
Coaching, training, motivating of staff
Conduct employee performance reviews
Conduction expectations and standards at the store
Implementing and following safety policy of the company
Participate in recruitment and dismissal processes
Provide direction to staff
Help create and foster a respectful and inclusive team
environment
Department Supervisor
Lowes Home Improvment
08.2021 - 04.2023
Driving SMART customer service
Driving Core behaviors of Lowes
Controlling Inventory by weekly counts
Assist ASM's at the store
Develop good customer relationships
Coaching, training, motivating of staff
Conduction expectations and standards at the department
Implementing and following safety policy of the company
Provide direction to team
Help create and foster a respectful and inclusive team
environment
Department Supervisor
The Home Depot Inc
04.2019 - 08.2021
Driving FIRST customer service
Controlling Inventory by weekly counts
Maintaining Stock of items, Cleanliness, organization
Develop good customer relationships
Coaching, training, motivating of staff
Conduction expectations and standards at the department
Implementing and following safety policy of the company
Provide direction to team
Help create and foster a respectful and inclusive team
environment
Education
BBA - Economics And Managemt
Khazar University
Baku05-2009
High School Diploma -
High School
Baku05-2004
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- Store operations
- Employee scheduling
- Hiring and training
Microsoft Programs
MS excel, MS Word, MS Powerpoint
Languages
English
Full Professional
Russian
Full Professional
Turkish
Native or Bilingual
Timeline
Assistant Store Manager
Lowes Home Improvment
04.2023 - Current
Department Supervisor
Lowes Home Improvment
08.2021 - 04.2023
Department Supervisor
The Home Depot Inc
04.2019 - 08.2021
BBA - Economics And Managemt
Khazar University
High School Diploma -
High School
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