Eidi Lule
Summary
Results-driven professional with extensive experience in operations, team coordination, client account management, and process improvement. Skilled in project planning, vendor management, and client onboarding, with a proven ability to manage cross-functional tasks, optimize workflows, and deliver successful outcomes. Proactive and adaptable, with a proven ability to build rapport, streamline operations, and deliver exceptional customer service.
Overview
8
8
years of professional experience
Work History
Executive Assistant to the President
Kelly CPA
03.2020 - 06.2022
- Managed and optimized executive schedules through efficient calendar management, ensuring seamless coordination of internal and external meetings and daily schedule
- Facilitated seamless communication between the President and clients, ensuring timely responses to emails and phone calls
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support
- Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals
- Led the onboarding of new clients, ensuring smooth transitions and fostering strong client relationships
- Oversaw inventory procurement and management, contributing to operational efficiency
- Organized firm functions and events, improving team engagement and collaboration
- Trained and onboarded new employees, enhancing their integration and productivity
- Provided technical support and executed special projects, delivering consistent results on tight deadlines
- Monitored and managed accounts receivable and collections, ensuring financial accuracy
Accounts Receivable Specialist
Sewell Automotive
03.2017 - 03.2020
- Resolved accounting discrepancies for 16 dealerships across three markets, streamlining month/year-end closing processes
- Reconciled internal accounts, maintaining accuracy and compliance with company policies
- Collaborated with cross-functional teams to enhance operational processes and reduce reporting errors
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Administrative Assistant
Sewell Automotive Collision Center
03.2015 - 05.2017
- Coordinated insurance claim processes by ensuring accurate customer and vehicle information
- Managed current repair updates for customers, enhancing satisfaction and retention
- Trained new employees on systems, customer service protocols, and record-keeping practices
- Monitored and maintained office supply inventory, ensuring operational continuity
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management
Top Tier Bank Teller
Bank of America
08.2014 - 03.2015
- Achieved monthly sales goals by presenting additional financial services to customers
- Processed high-volume financial transactions with 100% accuracy while meeting sales objectives
Education
Associate of Science -
El Centro College
Dallas, TXUniversity of Texas At Austin
Austin, TXSkills
- Proactive problem-solving
- Meeting facilitation
- Time management expertise
- Office administration
- Executive support
- Calendar management
- Project planning
- Interpersonal communication
- Office management
- Invoice processing
- Staff management
Languages
Spanish
Timeline
Executive Assistant to the President
Kelly CPA
03.2020 - 06.2022
Accounts Receivable Specialist
Sewell Automotive
03.2017 - 03.2020
Administrative Assistant
Sewell Automotive Collision Center
03.2015 - 05.2017
Top Tier Bank Teller
Bank of America
08.2014 - 03.2015
Associate of Science -
El Centro College
University of Texas At Austin
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