Eijah S Jackson

Worked in call center environment handling manual and automatically dialed outbound calls.

• Completed skip traces
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Processed payments over phone.
• Negotiated to collect balance in full.

• Processed payments over phone and set up recurring drafts.
• Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
• Oversaw daily collections and accounts receivable activities.
• Evaluated customer accounts to determine adherence to repayment schedules.
• Experience using computer systems such as Ir's,Legacy, WRQ and Samson.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Educated customers on special pricing opportunities and company offerings
• Upheld strict quality control policies and procedures during customer interactions.

• Adhere to company policies and scripts to consistently achieve call-time and quality standards
• Enhance productivity by maintaining control over direction of conversations
• Communicated with callers to assess and address individual needs, providing timely and quality support.

• Promoted desserts, appetizers and specialty drinks
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Banquet Server
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
• Prepared salads and appetizers to back up kitchen staff
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
• Sales
• Managed reception and lobby area, greeted visitors and responded to requests for information.

• Helped customers find specific products, answering questions and offering advice
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Maximized customer satisfaction by assisting customers' complete purchases, locate items and sign up for rewards programs
• Smoothly processed incoming orders, online and over the phone on a daily basis

• Printed various labels and tags for all merchandise
• Authorized payment of invoices and return of merchandise
• Placed prices and descriptive signage to enhance displays and promote items
• Organized appealing and engaging displays to capture customer interest and drive revenue growth
• Built effective relationships with each store to develop superior customer satisfaction2015