Eiledon McAvay

My duties and roles at Zen leaf consist of;

• Being knowledgeable in current sales, products, and accessories to provide custom and accurate information to customers
• Proficient in specific POS system, Dutchie, and Dutchie Back-office to keep accurate records of transaction and product inventory.
• Exceptional Customer Service skills to provide customer with excellent and memorable experience to want to come back.
• Helping management organize, bundle, and track existing and new products while maintain state laws/regulations.
• Everyday cleaning and organizing for maintaining a neat, clean store.
• Communicating with team members to maintain smooth and productive work environment.
• Continuous training to expand my knowledge and experience.
• Being flexible and fluid with understanding constant changing state laws and regulations.

(Managing)

• Ensure the safety of the entire deck and pool
• Assessing the skills of students to either advance them to the next level or provide assistance to help advance the student
• Providing positive and constructive feedback to teachers before, during, and after lessons while providing any assistants those teachers may need in those moments

(Teaching)

• Teaching children from ages 6 months to 12 years basic necessary swim skills to full advance strokes
• Understand, use, and become creative with advanced swim curriculum provided by SBSS to help advance students
• As well as understanding the students in general to help ensure they have a fun time while also learning a very necessary life skill

(Reception)

• Understand our prices and programs to accurately relay information to customers
• Answer emails and calls and provide excellent customer service for whatever the need may be
• Register students into SBSS system and take payments

(Training)

• Understand SBSS curriculum proficiently and creatively to be able to train new employees
• Schedule workshops with the trainee within there schedule
• Provide constructive feedback throughout the process to ensure positive advancement

For a small period of time during the start of Covid, I took up this small warehouse job;

• Grave-yard picking and packaging
• Loaded, unloaded, and moved material to and from storage and production areas.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Highly competitive and consistently on the leader board for top picks and packages.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Built and maintained positive relationships with passengers by providing friendly and professional service.

• Responsible for communication through-out the league ranging from basic information to help dissolve issue among our members.
• Interacted with customers by phone, email, or in-person to provide information.
• Expand verbally with answering questions on the spot and in timely manner.
• Maintained and updated office records, both digital and physical.
• Multitasking and time management with current projects with interruptions.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Advanced in my communication with customers with a spectrum of emotions and issues. Soccer is a very passionate sport.

(Soccer Referee)

• Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
• Managed conflict resolutions to encourage professional and positive relationships.

For a small time, I was the only waitress and hostess for a small sushi restaurant that unfortunately closed shortly after I was hired there:

• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Processed orders and sent to kitchen employees for preparation.

(Supervisor)

• Responsible for opening and closing stores, Keyholder.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed store opening and closing procedures and balanced tills.
• Oversee the operations that need to be done in a timely manner
• Collaborated with team members to give exceptional service throughout the entire Starbucks experience.
• Actively build customer confidence by attentively listening to their concerns and giving positive feedback.
• Balanced the needs of multiple customers and store needs simultaneously in a fast - paced environment
• Offered direction and gave constructive feedback to motivate team members while building and maintaining effective relationships with peers and upper management.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

(Barista)

• Obtained Coffee Master Title through on-going training.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Used POS system to accurately enter orders and process payments.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Explained beverage preparation and offered samples to help customers choose ideal items.