Eileen Arevalo
Ontario,USA
Summary
Highly organized professional with a background in high-end customer service and administrative support. Transitioning into a client relations role with a focus on data integrity and client satisfaction. Eager to leverage strong multitasking abilities and a "client-first" mentality to support the team.
Overview
17
17
years of professional experience
Work History
Senior Manager
Hair Glove
Pomona
07.2015 - Current
- Optimized daily workflow to handle 50+ inbound and outbound calls, providing a seamless onboarding experience for new clients while fostering long-term loyalty and positive feedback from the existing client base
- Facilitated multi-departmental meetings to ensure complex client projects were delivered on time and within scope
- Resolved complex client issues to enhance satisfaction and retention
- Coordinated with marketing team to convert leads into long-term clients
Inside Sales Representative
Beyond Cell
Irwindale
01.2014 - 01.2015
- Guided prospects through sales process stages, building relationships to secure new clients
- Handled inbound and outbound client calls, addressing inquiries and providing timely support
- Created and maintained database of current and potential clients to streamline outreach efforts
Assistant Manager
Fashion Rush
City of Industry
01.2011 - 01.2014
- Supervised and motivated sales associates to enhance team performance and sales outcomes
- Resolved customer complaints in customer-facing role, improving customer satisfaction and loyalty
- Prepared and organized reports, including daily sales and bank deposit reports, to track performance and ensure accountability.
Key Holder
Susie's Deals
West Covina
01.2009 - 01.2011
- Managed store opening and closing procedures while handling administrative tasks to ensure smooth daily operations.
- Assisted customers and managed cashiering activities for purchasing, returns, and exchanges, while upholding store policy.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA01-2011
Skills
- Customer service
- Data management
- Sales management
- Marketing collaboration
- Escalation resolution
- Team leadership
- Effective communication
- Time management
- Relationship building
- Follow-up skills
- Application assessments
- Inventory management
- Maintaining client records
Timeline
Senior Manager
Hair Glove
07.2015 - Current
Inside Sales Representative
Beyond Cell
01.2014 - 01.2015
Assistant Manager
Fashion Rush
01.2011 - 01.2014
Key Holder
Susie's Deals
01.2009 - 01.2011
High School Diploma -
Baldwin Park High School