Summary
Overview
Work History
Education
Skills
Certification
TECHNICAL SKILLS & LANGUAGES
Timeline
Awards
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EILEEN BAUER

EILEEN BAUER

Copperas Cove

Summary

Compassionate, dynamic, and results-driven professional with over 20 years of experience in law enforcement, mental health services, and case management. Proven expertise in trauma-informed care, crisis intervention, and behavioral health support. Adept at mentoring staff, navigating complex systems, and ensuring compliance with federal and state guidelines. Recognized for strong communication skills, leadership, and a deep commitment to improving outcomes for at-risk individuals and underserved populations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Financial Advocacy Account Navigator

Family Eldercare
09.2024 - 07.2025
  • Provided Social Security Representative Payee services to clients while adhering to SSA and agency guidelines.
  • Developed individualized budgets, processed payments, and managed account reconciliations.
  • Maintained detailed financial records using Apricot and ensured compliance with confidentiality standards.
  • Communicated with clients and authorized supports to ensure basic needs were consistently met.

Qualified Mental Health Professional (QMHP) – Navigator

Integral Care
12.2023 - 09.2024
  • Assessed psychiatric inpatients (voluntary and emergency detentions) and identified immediate treatment needs.
  • Coordinated post-discharge services and funding, supporting continuity of care.
  • Documented interactions in EMRs and provided education regarding follow-up appointments and services.

Mental Health Technician

Meridell Achievement Center
10.2023 - 12.2023
  • Supervised youth in a residential psychiatric setting, ensuring safety and adherence to treatment protocols.
  • Facilitated therapeutic activities and contributed to treatment planning with clinical teams.
  • Provided emotional support, monitored behavior, and documented observations for interdisciplinary review.

Qualified Mental Health Professional – Crisis Case Manager

Bluebonnet Trails Community Services
11.2022 - 09.2023
  • Conducted emergency psychiatric assessments and developed individualized crisis stabilization plans.
  • Collaborated with law enforcement and hospitals to secure appropriate treatment settings.
  • Delivered short-term counseling and maintained HIPAA-compliant documentation of all services provided.

Senior Corrections Officer

Travis County Sheriff's Office
04.2001 - 10.2022
  • Oversaw inmate populations, enforced security protocols, and maintained safety within correctional facilities.
  • Mentored new officers, conducted investigations, and responded to emergency incidents.
  • Played a key role in staff development, conflict resolution, and policy implementation.
  • Awarded Commendation Bar for exemplary service and leadership.

Education

Master of Arts - Mental Health Counseling

Colorado Christian University

Bachelor of Science - Criminal Justice

University of Phoenix
03.2011

Associate of Arts - Psychology

University of Phoenix
05.2009

Skills

  • Crisis evaluation and resolution
  • Trauma-informed practices
  • Comprehensive case support
  • Behavioral Health Support
  • Correctional Facility Operations
  • Staff Training & Leadership
  • Compliance documentation proficiency
  • Microsoft Office Suite Apricot Database EMR Systems
  • Proficient in Microsoft Office Suite and Adobe Acrobat
  • Financial case management skills

Certification

  • Master Jailer’s License – TCOLE | Issued April 2011 – Present
  • Mental Health Officer Certification – TCOLE | Issued April 2021 – Present
  • CPR/AED Certification – Current

TECHNICAL SKILLS & LANGUAGES

Spanish – Elementary/Conversational

Timeline

Financial Advocacy Account Navigator

Family Eldercare
09.2024 - 07.2025

Qualified Mental Health Professional (QMHP) – Navigator

Integral Care
12.2023 - 09.2024

Mental Health Technician

Meridell Achievement Center
10.2023 - 12.2023

Qualified Mental Health Professional – Crisis Case Manager

Bluebonnet Trails Community Services
11.2022 - 09.2023

Senior Corrections Officer

Travis County Sheriff's Office
04.2001 - 10.2022

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Arts - Psychology

University of Phoenix

Master of Arts - Mental Health Counseling

Colorado Christian University

Awards

Commendation Bar – Travis County Sheriff's Department