Irish music
Karaoke
Music in general
Dogs and cats (currently two Blue Heelers and a white cat who identifies as a Heeler)
Books
Cooking
Personal growth
Clinical hypnotherapy (Formely licensed and certified in California
People
Eileen Bertie
Retired
Roseville,MN
Summary
Dynamic professional with a strong background in customer service and employee management, honed at Bob's Auto Service Center, and California dealerships in sales, service and customer relations since 1986. Proven ability to optimize operations and train staff effectively. Skilled in both PC and Mac environments, I excel in fostering teamwork and enhancing customer satisfaction while ensuring compliance with industry standards.
Overview
38
38
years of professional experience
Work History
Factotum
Bob's Auto Service Center
06.2017 - 07.2024
- Greeted customers, wrote up service customers so the technicians could clearly understand what customer wanted done.
- Informed customers of recommended work. Obtained necessary parts. Did paperwork and whatever else the boss needed.
Kitchen Manager
Arizona Renaissance Festival
02.2006 - 04.2008
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock rotation to minimize waste.
- Trained and mentored kitchen staff on food preparation techniques and standards.
- Provided support to the money people during hourly receipt counting.
- Helped with weekday food prep
24 years of sales, service and customer relations
Various
03.1986 - 03.1986
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Etc., etc.
Education
Bachelor of Arts - Biology
Carleton College
Northfield, MN06-1980
Skills
Customer service and sales
Employee management and training
PC and Mac fluent
Lots more I ca discuss in person
Interests
Timeline
Factotum
Bob's Auto Service Center
06.2017 - 07.2024
Kitchen Manager
Arizona Renaissance Festival
02.2006 - 04.2008
24 years of sales, service and customer relations
Various
03.1986 - 03.1986
Bachelor of Arts - Biology
Carleton College