Summary
Overview
Work History
Education
Skills
Certification
Groups
Timeline
Generic

Eileen Borgmann

Cincinnati,OH

Summary

Creative and motivated Executive with experience in overseeing daily business activities and improving overall business functions. Strong decision maker and excellent client relationship builder. Proven capacity to multi-task and utilize time management and conflict resolution skills to increase efficiencies. Positive attitude with proven leadership skills and the ability to develop successful team environments

Overview

29
29
years of professional experience
1
1
Certification

Work History

Multi-Unit Team Leader

H&R Block
11.2021 - Current
  • Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
  • Partner with District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
  • Manage store Properties and maintain up keep on locations
  • Travel between three offices as required
  • Prepare tax returns, as needed.

Owner

Dean's Hops & Vines
03.2014 - 03.2023
  • Built successful business, growing business
  • Sold for profit
  • Monitored budgets and payroll records and reviewed financial transactions to verify authorized and budgeted expenditures
  • Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
  • Utilized different programs to schedule employees, track productivity, and monitor payroll reports
  • Received and scheduled food and beverage deliveries, thoroughly checking delivery contents to verify product quality and quantity
  • Scheduled and directed 27 staff members in work assignments to maximize productivity
  • Built relationships with vendors and monitored supply chain to spot and correct deficiencies
  • Supported back office procedures, including hiring and employment processes
  • Resolved problems, provided open communication, and recommended discipline and terminations.
  • Trained and motivated employees to perform daily business functions
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths

Restaurant Manager

Fogartys Irish Pub
11.2010 - 09.2020
  • Successfully train new and existing employees regarding food preparation, food safety, and serving customers
  • Present strong management skills in overseeing employee work to ensure business is working efficiently
  • Responsible for scheduling all departments of business
  • Schedule and organize events with clients for specialty Parties
  • Overseeing cleaning of facility to ensure business is following food safety and general hygiene principles
  • Monitor actions of staff member, take corrective action when needed and intervene in adverse situations
  • Take complaints from customers and resolve them by prioritizing customer
  • Arrange to purchase, maintenance and repair of restaurant equipment and furniture
  • Monitor cash flow and balance cash flow at end of day
  • Assist in planning menus and marketing activities to increase restaurants business
  • Managed over 100 Customers daily
  • Payroll
  • Accounting
  • Accounts Payable and Receivable.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Collaborated with executive chef on menu development, ensuring diverse options that catered to various dietary needs

Property Manager

Troy Dean Properties
01.2006 - 01.2014
  • Managed small Property company that consisted of 3 residential houses, 2 four families and 3 commercial properties
  • Assisted in all aspects of property management
  • Created lease paperwork, screened all tenants and conducted all background checks for potential tenants
  • Oversaw all maintenance
  • Collected rent.

Office Manager/Human Resources

TB Sports Awards & Custom Apparel
04.2000 - 06.2006
  • Set goals and deadlines for department
  • Prepare invoices and other documents using Microsoft Word, Excel and QuickBooks
  • Answer phone calls with current job bids, sales or scheduling
  • Process payroll information
  • Conduct research and prepare work orders for Silkscreen and Embroidery schedules
  • Performing general office duties such as ordering supplies, maintaining records and performing basic bookkeeping
  • Set up and oversee administrative policies
  • Hire and train new employees.

Property Manager Assistant

Belco Properties
02.1995 - 01.2000
  • Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
  • Maintains building systems by contracting for maintenance services and supervising repairs.

Education

Certificate - Real Estate

Hondros College
Cincinnati, OH
05.2022

Bachelor's - Business Administration

University of Cincinnati-Blue Ash College
Cincinnati, OH
11.1998

Skills

  • Customer Service
  • Critical Thinking Judgment and
  • Payroll
  • Menu Planning
  • Business Development
  • Office Management
  • Event Planning
  • Business Management
  • Proven leader
  • Hospitality management
  • Communication Skills
  • Restaurant Management
  • Sales and Marketing
  • Inventory control
  • Bookkeeping
  • Property Management
  • Microsoft Excel
  • QuickBooks
  • Microsoft Outlook
  • Leadership
  • Self Motivation

Certification

  • Food Handler Certification
  • Bartender License
  • Driver's License

Groups

  • Secretary for the Cheviot Westwood Business Association
  • Event Chair Harvest Home Fair
  • Chair Hamilton County Cheviot Oktoberwest

Timeline

Multi-Unit Team Leader

H&R Block
11.2021 - Current

Owner

Dean's Hops & Vines
03.2014 - 03.2023

Restaurant Manager

Fogartys Irish Pub
11.2010 - 09.2020

Property Manager

Troy Dean Properties
01.2006 - 01.2014

Office Manager/Human Resources

TB Sports Awards & Custom Apparel
04.2000 - 06.2006

Property Manager Assistant

Belco Properties
02.1995 - 01.2000

Certificate - Real Estate

Hondros College

Bachelor's - Business Administration

University of Cincinnati-Blue Ash College

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Eileen Borgmann