Eileen Brandt
Ravena,NY
Summary
Enthusiastic, sharp and energetic individual with over thirty years of experience at educating, prioritizing, creating and participating in community activities, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self starter with expertise in customer service, active listening, and interpersonal skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
29
29
years of professional experience
Work History
HEOP Office Operations Manager
Siena College
08.2023 - Current
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
- First point of contact for all students, faculty and visitors.
- Work closely with many offices on campus as needed.
- Managed budget, ensuring optimal resource utilization and cost savings and share the status with Director.
- Organized department events and team building activities to foster a positive company culture and boost morale.
- Maintained inventory control systems of office supplies.
- Improved communication within the team through regular meetings, fostering a collaborative work environment.
- Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interacted well with students and faculty to build connections and nurture relationships.
- Completed successfully all administrative responsibilities related to the HEOP Admission Process.
- Manage all daily office duties assigned to student workers.
- Establish and maintain all administrative aspects of the 5 week summer program.
- Produce and distribute admissions and academic BANNER reports.
Student Coordinator, School of Science
Siena College
04.2022 - Current
- Directly supervise eight student workers in School of Science Office. This also included interviewing, hiring and scheduling of hours.
- Assisted in supervision of over seventy five student workers in School of Science . This also included collecting and reviewing employment paperwork and processing of payroll using both timesheets and Web Time Entry.
- Kept records in Google Sheets to maintain budget data and payroll for all student workers. Reporting to both Dean and department heads.
- Organized and reported all repairs needed in School of Science to Work Facilities.
- Assigned, order, distribute , collect, monitor and update inventory spreadsheet for all key assignments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors, students and faculty professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to faculty, Assistant Dean, Dean and Department Heads by copying, faxing and filing documents.
- Oversaw inventory materials monitoring, requisitions ,and supply re-stocking.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Responsible for setting up and processing new faculty members utilizing Interview Exchange and Etrieve.
- Assisted Safety Specialist in School of Science by maintaining, updating and posting all Lab Hazard signs monthly.
- Assisted Assistant Dean with processing of Transfer Credit Permission Forms as well as updating student files as needed.
- Maintain and update bulletin board with relevant information for students.
- Registered students for classes as well as assist students in add/drop course from their schedule.
- Assisted faculty in ordering name tags, room scheduling, obtaining supplies needed and ordering from AVI.
Travel Professional/Independent Contractor
Magic Of Mickey Travel
08.2010 - 01.2023
- Part of Leadership team which planned yearly agent education programs for agency as well as assist new agents to become comfortable and included as part of agency.
- Created social media presence to optimize business.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Organized memorable travel itineraries .
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Student Support Service-Senior Keyboard Specialist
Ravena-Coeymans-Selkirk School District
02.2022 - 04.2022
- Receive and organize work to be processed determining document format.
- Prepare correspondence, documents, records, and other written material in final or draft form using handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
- Draft basic original correspondence.
- Proofread and correct work producing accurate, clean and complete prepared copy.
- Prepares, stores, and retrieves lists and documents.
- Answer telephone and give out routine information.
- Update and store department forms on a computer or word processor.
- Order office supplies and maintains inventory of supplies and equipment.
- Sort, date stamp and distributes mail and packages.
- Perform routine equipment maintenance task.
- Serve as receptionist and greets clients and/or visitors.
- Maintain alphabetic, numeric and/or chronological files of correspondence, documents and materials by coding and filing new material, searching for requested material and periodically purging obsolete material.
- Schedule meetings and appointments.
- Utilize office software programs/ various database programs.
- Developed and maintained courteous and effective working relationships
- Skilled at working independently and collaboratively in a team environment
- Paid attention to detail while completing assignments
Elementary Building Aide
Ravena-Coeymans-Selkirk School District
02.2021 - 04.2022
- Assisted administrator staff with keeping the school running efficiently by handling diverse clerical needs.
- Offered compassionate support to students during difficult times.
- Contributed to student growth and development by modeling positive and behavioral interactions.
- Responded to emergencies with calm, level headed approaches to de-escalate and calm students.
- Prepared classroom materials, distributed books and made copied to support classroom teacher.
- Provided instruction and support to teachers.
- Set up classroom equipment and organized activities.
- Enforced rules and instructions to maintain discipline.
- Laminated teaching materials to increase durability under repeated use.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained order by coordinating student movements between classrooms and other school areas.
- Took over classes during teacher absences.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Substitute Teacher
Ravena-coeymans-selkirk School District
09.2018 - 02.2020
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Helped students develop life-long learning skills and good study habits.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Developed rules and set goals to maintain order in classroom.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Organized lesson plans using teaching software for long-term interim assignments.
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Elementary School Teacher
Sacred Heart School
09.1995 - 06.2018
- Plan and implement various afterschool activities/clubs as well as planning for week long celebration of catholic schools in January of each year.
- Plan and participate in various community activities.
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Included multicultural awareness in class discussions to meet state standards.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Coached, mentored and evaluated student teachers for progress against program objectives.
- Coached students on physical and emotional safety as part of health curriculum.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Provided warm, supportive environment for developing academic, social and emotional growth.
Education
Bachelor of Science - Elementary Education
SUNY College At Plattsburgh
Plattsburgh, NYAssociate of Science - Early Education
Hudson Valley Community College
Troy, NYHigh School Diploma -
Troy High School
Troy, NYSkills
- Database Management
- Banner
- Canvas-Self Service Degree Audit
- Campus Scheduler, (EMS) AVI, Marketplace
- Interview Exchange
- Google Docs/Drive/Sheets/Calendar
Timeline
HEOP Office Operations Manager
Siena College
08.2023 - Current
Student Coordinator, School of Science
Siena College
04.2022 - Current
Student Support Service-Senior Keyboard Specialist
Ravena-Coeymans-Selkirk School District
02.2022 - 04.2022
Elementary Building Aide
Ravena-Coeymans-Selkirk School District
02.2021 - 04.2022
Substitute Teacher
Ravena-coeymans-selkirk School District
09.2018 - 02.2020
Travel Professional/Independent Contractor
Magic Of Mickey Travel
08.2010 - 01.2023
Elementary School Teacher
Sacred Heart School
09.1995 - 06.2018
Bachelor of Science - Elementary Education
SUNY College At Plattsburgh
Associate of Science - Early Education
Hudson Valley Community College
High School Diploma -
Troy High School
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