Eileen Bushong
Summary
Dynamic and customer-focused professional with a proven track record at Aldi USA, excelling in guest relations and food safety practices. Recognized for enhancing customer satisfaction and streamlining operations, while leveraging strong communication skills to foster loyalty and repeat business. Committed to delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Associate
Aldi USA
07.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Restaurant Food Server
Dine 219
05.2024 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Food Service Worker
La Porte Community School Corporation
08.2015 - 08.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Implemented waste reduction strategies, contributing to cost savings.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Streamlined checkout process, reducing wait times for customers.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
La Porte High School
La Porte, IN06-2003
Skills
- Clear communication
- Food safety practices
- Guest relations
- Point of sale systems
- Guest relations management
- Hospitality service expertise
- Customer service
- Point-of-sale system
- Order taking
- Table setting
Timeline
Restaurant Food Server
Dine 219
05.2024 - Current
Associate
Aldi USA
07.2022 - Current
Food Service Worker
La Porte Community School Corporation
08.2015 - 08.2021
High School Diploma -
La Porte High School
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