Eileen Carino
Sugar Land,TX
Overview
22
22
years of professional experience
Work History
Operations Coordinator
Smile Direct Club
05.2020 - 12.2023
- Managed development and implementation of common work processes and procedures, strategic solution to problems/situations (i.e.logistics /showroom set up, supply ordering).
- Support organization structure for facilities operations to ensure that all established policies, procedures, systems and requirements are met, along with making recommendations to further exceed expectations of client/customer
- Conducted weekly production and operations contractor meetings, which facilitated stronger communication and ability to resolve critical issues.
- Conducted routine quality audits to ensure that work was progressing per specifications and initiated corrective actions.
- Implemented and help create training and development SOPs for new personnel to speed up acclimation into workplace and to provide successful understanding of work Instructions.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Worked with vendors to make purchases and reconcile invoices.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Proficient in Microsoft Office 365, NetSuite, SAP Concur, Coupa and Tango
- Participated in various buildouts from new store openings to mobile events
General Manager
Smile Direct Club
10.2018 - 05.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and developed team members, 4 were promoted to higher level positions
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Participated in stretch assignments and new initiatives that included hiring, training and developing for new shop locations, managing mobile/hotel event operations and opening the companies first store front location.
- High compliance rate with systems audits
General Manager
Athleta- Gap, INC
07.2013 - 10.2017
- Increased LY by +4% first year as GM while brand ended down -2%.
- Managed total of 4 locations, which 3 were underperforming locations with positive comps at end of my term
- Received award for highest volume in Marketing/Community events at my First Leadership Conference.
- Promoted 5 associates from sales associates to managers in various locations
- Maintained high metrics, often beating district, region and company averages
- Participated in different company initiatives such as mobile pay, Google pay, and launch of Athleta credit card
- Led sales training classes for associates/prospects in Gap, INC Rotational Management program
- District Liaison for community events and outreach
General Manager
David's Bridal
05.2010 - 02.2013
- Trained and developed 3 Asst. Managers who were later promoted to higher volume stores and/or store managers
- Maintained high conversions in sales of preservations kits, and opening credit cards
- Recruited, hired and developed team members for multiple locations
- Managed all operations of store including, but not limited to HR, inventory, payroll and supply requisition
- Managed all visual updates/changes and Marketing/PR events.
General Manager
Talbots
07.2001 - 05.2010
- Performed weekly sales analysis activities based on sales reports
- Monitored sales levels to determine product volume adjustments, replenishments and allocations
- Forecast product needs and availability by reviewing data provided by the company to help determine needs and transfer under performing products within the district
- Increased department penetrations for several locations, such as Petite department increased from 3% to 12% and Accessories/Shoes from 4% to 9%.
- Participated in new store opening buildouts and trained new associates and all positions
- Managed budget implementations and employee evaluations and development
Education
Bachelor of Arts - Social Sciences
University of Houston - Downtown
Houston, TX05.2003
Skills
- Project planning and development
- Logistics, Supply and Materials Coordinator
- Budgeting and forecasting
- Vendor and Shop relations specialist
- Continuous Process improvement
- Purchasing and procurement
- Work flow planning and scheduling
- Startups and turnarounds background
- Accounts receivable and approval
- Microsoft Office Suite, Tango, Coupa and NetSuite Proficient
Timeline
Operations Coordinator
Smile Direct Club
05.2020 - 12.2023
General Manager
Smile Direct Club
10.2018 - 05.2020
General Manager
Athleta- Gap, INC
07.2013 - 10.2017
General Manager
David's Bridal
05.2010 - 02.2013
General Manager
Talbots
07.2001 - 05.2010
Bachelor of Arts - Social Sciences
University of Houston - Downtown