Eileen Copeland
Los Angeles,CA
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 10+ years in Management . Ready to leverage experience and drive to pursue new professional challenges.
Overview
11
11
years of professional experience
Work History
Entrepreneur
Self-employeed
Ewa Beach , HI
05.2018 - Current
- Determined business plan, mission statement and vision.
- Devised processes to boost long-term business success and increase profit levels.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Built business to 200 customers by implementing effective marketing and customer engagement plans
Supervisor
Hainerberg Optometry Clinic
Wiesbaden , AND
04.2015 - 01.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Member Service Representative
Andrews Federal Credit Union
Wiesbaden, Germany
11.2012 - 04.2015
- Responsible for educating and assisting credit union members and potential members in understanding and utilizing product offerings and services to guarantee satisfaction and retention Cross-sell and promote credit union products and services to new and existing members contributing to achievement of individual, branch, and credit union goal
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Pink Category Manager
Victoria Secret
Sierra Vista, AZ
08.2011 - 11.2011
- MANAGE AND DIRECTED OPERATIONS OF 1 CATEGORY IN ARIZONA as part of management team, perform strategic planning, budget functions, implement new products and services and conduct marketing activities
- SUPERVISE, DEVELOP AND MONITOR PERFORMANCE OF 20 EMPLOYEES
- Plan and assigned work, create schedules, set goals and devise action plans
- Appraise performance, recognize achievers and provide disciplinary action as needed .USE AUTOMATED SYSTEMS for accounting functions, communications and more, includes Microsoft Office ( Excel,
- Word , PowerPoint, and outlook), Knowledgeable about Windows XP7, and
- Vista.Oversaw company build out and opening activities of PINK Category and overall store, developed training materials for associates, reduced staff by accurate actual dollar amount sales, conversion, and last year to date sales.
Medical Assistant
CCMA ,Family Care Associates Dr. Iqbal, MD
Sierra Vista, AZ
01.2009 - 01.2011
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Education
Certificate - Real Estate
Premier Schools INC
Los Angeles, CA10.2021
Certificate - Master Aesthetician
The Skin Institute International
Oahu, Hawaii 06.2019
Skills
- Administration and Reporting
- Financial Statements
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Responding to Difficult Customers
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Account Management
- External Audits
Additional Information
- Advance Life Support/ Basic Life Support certificate, CPR/First Aide
Timeline
Entrepreneur
Self-employeed
05.2018 - Current
Supervisor
Hainerberg Optometry Clinic
04.2015 - 01.2018
Member Service Representative
Andrews Federal Credit Union
11.2012 - 04.2015
Pink Category Manager
Victoria Secret
08.2011 - 11.2011
Medical Assistant
CCMA ,Family Care Associates Dr. Iqbal, MD
01.2009 - 01.2011
Certificate - Real Estate
Premier Schools INC
Certificate - Master Aesthetician
The Skin Institute International
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