Eileen Cornelius
Whitney Point
Summary
Have worked with individuals that have disabilities for 4 years and enjoy working in the healthcare field. Also have experience in customer service with 7 years client interface experience. Customer-focused retail sales associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Energetic and reliable retail sales associate skilled in high-end merchandise environments. Personable and responsible cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.
Overview
17
17
years of professional experience
Work History
Care Manager
Catholic Charities of Broome County
10.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Enhanced patient care by developing and implementing individualized care plans.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Led team of care professionals, promoting collaborative approach to patient management.
Medical Liaison Officer
Achieve
01.2017 - 10.2019
- Facilitated continuing education programs for healthcare professionals, promoting awareness of emerging treatment options within the therapeutic area.
- Provided medical training for internal staff, increasing understanding of disease states and product benefits.
- Supported clinical trial activities by identifying and engaging key investigators, ensuring timely completion of studies.
- Coordinated medical advisory board meetings, fostering productive dialogue between KOLs and company representatives about current clinical challenges and potential solutions.
Residential Aide
Achieve
07.2015 - 01.2017
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
Sales Associate Manager
Bon-Ton
09.2011 - 07.2015
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
Sales Associate
Weis
12.2007 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Master's - Healthcare Administration
Excelsior College
Albany, NY08.2020
Bachelor's - Humanities
Excelsior College
Albany, NY07.2015
Associate of Arts - Liberal Arts
Broome Community College
Binghamton, NY01.2011
High School Diploma -
Chenango Valley High School
Binghamton, NY01.2009
Skills
- Home Health
- Customer Service
- Case Management
- Retail Sales
- Crisis Intervention
- Microsoft Office
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Workflow coordination
- Patient education
- Program management
- Policy adherence
Assessments
- Electronic Health Records: Best Practices, 11/01/20, Familiar
- Home Health Aide Skills, 11/01/20, Familiar
- Customer Focus & Orientation, 11/01/20, Highly Proficient
Timeline
Care Manager
Catholic Charities of Broome County
10.2019 - Current
Medical Liaison Officer
Achieve
01.2017 - 10.2019
Residential Aide
Achieve
07.2015 - 01.2017
Sales Associate Manager
Bon-Ton
09.2011 - 07.2015
Sales Associate
Weis
12.2007 - 09.2011
Bachelor's - Humanities
Excelsior College
Associate of Arts - Liberal Arts
Broome Community College
High School Diploma -
Chenango Valley High School
Master's - Healthcare Administration
Excelsior College
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