Jonia James
Las Vegas,Nv
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Camp counselor
School Camp
12.2017 - 12.2017
- Performing and planning day to day administration of day camps
- Responsible for 5+ children
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Smoothie / Pastry maker
Cali Swirl
06.2018 - 12.2018
- Preparing a variety of drinks and pastries, asset manager
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Daycare assistant
Eileen Mcgory
01.2019 - 12.2019
- Assisting with 10 children, preparing lunch, preparing weekly plans for different age groups, being attentive with outside play
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cafe server
Jack in the box
01.2020 - 02.2021
- Preparing fast food, managing assets
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Call Customer service agent
24/7 Intouch
01.2020 - 06.2023
- Assisting elderly with their medication
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Lead In-home daycare Teacher
In Home child care services
03.2021 - 04.2023
- General oversight and care of children in a home care environment, maintaining count of children in my care, General cleaning and sanitizing of tables, chairs and classroom equipment
- Encouraging children's emotional, social development and positive self-concept, preparing breakfast and lunch
- Ages 1-4 weekdays and Ages 1-10 weekends
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Dispatch Alarm Security
Green Valley Security Inc
04.2023 - 03.2024
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained 3 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
- Recorded time, date and location of incidents.
Event Security Guard
Best Crowd Managment
04.2022 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Littlerock High School
Littlerock, Ca05-2018
Skills
- Leadership
- Communication
- Teamwork
- Patience
- Attention to detail
- Technology
- Speed and efficiency
- Able to handle pressure
- Situational Awareness
- Dispatch software
- Quick Decision Making
- Data entry proficiency
- Surveillance monitoring
- Body language knowledge
Awards
- Leadership
- Perfect attendance
Timeline
Dispatch Alarm Security
Green Valley Security Inc
04.2023 - 03.2024
Event Security Guard
Best Crowd Managment
04.2022 - Current
Lead In-home daycare Teacher
In Home child care services
03.2021 - 04.2023
Cafe server
Jack in the box
01.2020 - 02.2021
Call Customer service agent
24/7 Intouch
01.2020 - 06.2023
Daycare assistant
Eileen Mcgory
01.2019 - 12.2019
Smoothie / Pastry maker
Cali Swirl
06.2018 - 12.2018
Camp counselor
School Camp
12.2017 - 12.2017
High School Diploma -
Littlerock High School
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