Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Eileen Cruz

Jacksonville

Summary

Dedicated Mental Health Counselor with over 10 years of work in mental health, social services and substance abuse field. Extensively trained in diagnosis and treatment of personality disorders, behavioral disorders and learning disabilities. Works well in clinic-based or provider-based practices.

Excellent communications, team building and problems solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Director

Gateway Foundation Rehab Centers
10.2023 - Current
  • Meets with supervisors, managers, vendors, department officials, or other entities to solicit cooperation and resolve problems.
  • Prepares regular and special reports or analyses on financial status and program results and activities, for review and use by managers and executives in planning and evaluating program activities, services, and results.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Led change management initiatives, fostering a positive organizational culture during periods of transition.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Identified risks and developed mitigation plans.
  • High level problem-solving and analytical abilities to organize, plan and direct activities and operations within assigned geographical area

Clinical Supervisor

Gateway Foundation Rehab Centers
04.2023 - Current
  • Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
  • Oversee discharge planning for clients during course of treatment to ensure community referral sources are used effectively as aftercare services.
  • Promotes counselors professional growth
  • Monitored, analyzed, and corrected staff performance and worked with Regional Director to raise standards of practice.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Develops and contributes to improvement of treatment protocols, procedures and outcomes, maintains and updates procedure manuals
  • Meets with facility leadership and works with providers to coordinate delivery of services.

DUI Instructor

North East Florida Safety Counsel
05.2022 - Current
  • Utilize the comprehensive curriculum guide for each course with accurate and appropriate handouts.
  • Deliver the curriculum using didactic educational methodologies.
  • Communicate with other evaluator on individual students, as needed for final dispositions and document any comments for the clients file.
  • Take attendance accurately and completely.
  • Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.

Batterers Intervention Facilitator

Safe Families
08.2017 - Current
  • Supervise, train and evaluate new facilitators.
  • Facilitate female and male groups by teaching skills on how to manage negative emotions.
  • Implementing therapeutic techniques to assist w th behavior change.
  • Complete enrollments, orientation, intake and domestic violence and substance abuse assessments.
  • Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each session.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

Crisis Mental Health Evaluator

Mental Health Resource Center
01.2022 - 04.2022
  • Conducts emergency mental health screenings on individuals who enter the facility either voluntarily or through Baker Act.
  • Using Baker Act criteria and DMS V standards, and assess any crisis telephone calls and/or walk ins-to determine need for services.
  • Conducts emergency evaluations and/or arranges/refers for services as indicated.
  • Provides crisis intervention
  • Coordinates patient transfers to community hospitals.
  • Coordinates with insurance companies to obtain pre-certifications and authorizations for treatment services.
  • Completes required documentation reporting.

Education

Bachelor of Arts - Applied Psychology

College of New Rochelle, The
New Rochelle, NY

Master of Arts - Mental Health Counseling

Webster University
St Louis, MO

Skills

  • Policy Implementation
  • Employee Work Scheduling
  • Progress Monitoring
  • Performance monitoring
  • Customer service experience
  • Educational Program Planning
  • Clinical Instruction
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Decision-Making
  • Staff Development
  • Employee Supervision
  • Group and individual instruction

Accomplishments

  • Supervised team of eight staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintain order in an environment favorable to learning and development.

Certification

Provisional Mental Health Clinician- PMH 2038

Certified Masters Level Addiction Professional- MCAP 0100957

Certified International Reciprocity Consortium ICADC 0000059


Languages

Spanish
Native or Bilingual

Timeline

Program Director

Gateway Foundation Rehab Centers
10.2023 - Current

Clinical Supervisor

Gateway Foundation Rehab Centers
04.2023 - Current

DUI Instructor

North East Florida Safety Counsel
05.2022 - Current

Crisis Mental Health Evaluator

Mental Health Resource Center
01.2022 - 04.2022

Batterers Intervention Facilitator

Safe Families
08.2017 - Current

Bachelor of Arts - Applied Psychology

College of New Rochelle, The

Master of Arts - Mental Health Counseling

Webster University

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