Eileen Devine
Sandown,USA
Summary
Seeking a challenging customer service opportunity which utilizes my experience, communication and interpersonal skills, to provide exceptional customer experience. Authorized to work in the US for any employer
Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Contract Administrator
Samsung HME America
Danvers, MA
04.2023 - Current
- Provide comprehensive information to end users on Service agreement coverages, cost, terms and conditions, and term options.
- Utilize Great Plains, GSIS and Sales Force
- Process Executed Service Contracts in Great Plains
- Create service quotes for multiple modalities (Direct Radiology, Ultrasound, Mobile CT) for Direct Customers, Government entities and Distributors (Multiyear, multi system/detectors, prorated, etc.).
- Coordinate with customers and Legal Dept. to negotiate/red line terms and conditions of contracts.
- Update customer information, Install Systems and detectors/probes in install database, GSIS
- Enter and maintain warranty and service agreement coverage information in multiple programs, (GSIS, Sales Force)
- Daily Coordination with multiple internal departments such as Sales, Quality, Legal, Depot Repair, DR, US and mCT
Senior Customer Service Representative
Thermo Fisher Scientific
Milwaukee, WI, Tewksbury, MA
09.2020 - 04.2023
- Process customer orders from receipt of purchase order through shipment.
- Engage in a high degree of customer correspondence relating to order status, product availability, product pricing and information, and document requests.
- Interaction with Planning department to determine product manufacturing and availability.
- Run daily reports via AMAPS+
- Coordinate with Project Managers for set up of new products/pack sizes.
- Perform Cycle counts to maintain inventory counts.
- Set up new customer accounts in AMAPS.
- Coordinate with Finance and Accounting with customer credit applications, customer credit limits, customer payments.
- Release daily shipment paperwork and coordinate with Shipping department to ensure shipments completion.
Customer Service Representative
PPG Industries
Oak Creek, WI
02.2018 - 09.2020
- Provide excellent customer experience to customers and internal customers, by providing comprehensive information regarding products, services, order and shipment information.
- Process customer orders from receipt of purchase order through shipment
- Provide technical product information to customers via Technical Data and Safety Data Sheets.
- Communicate daily with production, planning and shipping personnel to ensure completion of customer orders.
- Communicate daily with customers regarding status of orders, pricing, inventory, and shipping issues.
- Maintain customer profile information in Oracle and Tandem software.
- Worked within 3 different computer systems to process orders, determine inventory levels, customer, pricing information (Tandem, Portal, Oracle).
- Utilize production reports from multiple production cells to maintain and update customer order status.
- Process RMAs, credits, billing
Customer Service Representative
WS Packaging Group, Inc.
Oak Creek, WI
12.2015 - 02.2018
- Performed various customer service functions for printer of custom cartons for a variety of industries such as food and pharmaceutical.
- Coordinated jobs from request for quotes through shipment.
- Set up new items in Vision system based on customer required specifications. Enter orders and ship requests into Vision system
- Maintained and managed customer inventory based in 2 separate warehouses. Coordinate with Production, Estimating and Press departments to determine best production route for new items
- Worked directly with outside vendors on outsourced jobs.
- High degree of interaction with both internal and external customers.
Special Education Teacher
Milwaukee Public Schools / Racine Unified School District
08.2007 - 06.2015
Product Specialist
Fiserv DirectSource
New Berlin, WI
08.2006 - 08.2007
- Compiled and disseminated product information for implementation of customer-specific Web sites
- Created and maintained Excel spreadsheets for organization of data
- Set up and maintained product information in TopForm and Four51 ecommerce system
- Obtained pricing, specifications and art proofs from various vendors
- Worked closely with internal customers such as eService, Sales and Client Service Reps
Client Service Representative
Fiserv DirectSource
New Berlin, WI
01.2005 - 08.2006
- Team Leader
- Maintained account base of Banking/Financial institutions within the Midwest
- Order entry
- Released warehoused product for customer deliveries
- Placed orders with vendors
- Managed inventory of warehoused product.
- Processed credits and RGAs for customers
- Provided pricing and lead-time for various products
- Involved in high degree of interaction with customers, vendors and Outside Sales force
Education
Bachelor of Arts - Sociology
Marquette University
12-1999
Skills
- Computer skills
- CSR
- Customer Support
- Customer returns handling
- Typing
- Contract management
- Government contract management
- Knowledge of Excel, Power Point, Front Page
- Salesforce
- Microsoft Excel
- Time management
- Record keeping
- Order Entry
- Word processing
- Microsoft Office
- Oracle
Certification
- Driver's License
- Special Education Certification
- Teaching Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Service Contract Administrator
Samsung HME America
04.2023 - Current
Senior Customer Service Representative
Thermo Fisher Scientific
09.2020 - 04.2023
Customer Service Representative
PPG Industries
02.2018 - 09.2020
Customer Service Representative
WS Packaging Group, Inc.
12.2015 - 02.2018
Special Education Teacher
Milwaukee Public Schools / Racine Unified School District
08.2007 - 06.2015
Product Specialist
Fiserv DirectSource
08.2006 - 08.2007
Client Service Representative
Fiserv DirectSource
01.2005 - 08.2006
Bachelor of Arts - Sociology
Marquette University