Summary
Overview
Work History
Education
Skills
Timeline
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Eileen Ensinger

Newtown,PA

Summary

  • Seeking a full-time position as an account manager, customer service professional, and sales representative within a fast-paced, high-volume insurance brokerage firm.
  • Strives toward continuous agency growth through account production and customer retention.
  • Practicing the highest level of ethics in all actions.
  • Utilization of personal lines rating systems of multiple carriers: quote, bind, all policy maintenance and service.
  • Knowledge of both personal and commercial lines underwriting, and new business submissions.
  • Perform essential reviews of existing policies as clients' needs change, keeping policies up to date while maintaining longer client relationships.
  • Extremely organized and detail oriented. Utilization of the agency management system assures no errors in the full completion of tasks, requirements, proper timing of tasks, and open sales opportunities.
  • Excellent multitasker.
  • Extremely thorough in the documentation of account activity and client discussions.
  • A strong sense of teamwork, which is critical to the company's success. Willingness to be of assistance in any area of need.
  • Strong problem-solving skills. Going to any length of escalation required to take a situation to correct completion, and full client satisfaction.
  • Creating and maintaining open, positive relationships with writing companies, underwriters, service departments, and other key holders of knowledge and guidance.

Overview

33
33
years of professional experience

Work History

Account Manager

Safeguard Insurance Agency, Inc.
Feasterville, Pennsylvania
03.2023 - 07.2025
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Responsible for review of daily download and all transactions within agency including renewals, premium changes, cancel notifications, etc.
  • Addressed customer questions and concerns regarding products and services and resolving billing issues in a timely and effective manner , ensuring client satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified opportunities for cross-selling additional products or services.
  • Provided training and guidance to new account managers

Account Manager/Associate Sales Agent

James Luning Insurance Agency, Inc.
Feasterville, PA
01.1993 - 06.2019
  • Responsible for agency growth through the sales of personal lines and small commercial accounts.
  • Servicing and managing multiple accounts, and working diligently to meet and exceed performance goals.
  • Identified customer needs by engaging in conversation, asking questions, and advising on the best solutions.
  • Acted as the main point of contact in matters relating to client concerns and needs.

Education

High School Diploma -

Villa Joseph Marie HS
Holland, PA
06.1986

Property & Casualty Insurance License
PA

Life & Health Insurance License
PA

Personal lines sales, Commercial sales

Nationwide Insurance Training Academy
Columbus, OH

Skills

  • Navigation of multiple carriers' websites with the ability to manage and service personal lines policies, quote, and issue new policies
  • Billing account management
  • Issue resolution
  • Identifying upsell opportunities
  • Relationship building
  • Documentation and reporting
  • Excellent communication skills

Timeline

Account Manager

Safeguard Insurance Agency, Inc.
03.2023 - 07.2025

Account Manager/Associate Sales Agent

James Luning Insurance Agency, Inc.
01.1993 - 06.2019

High School Diploma -

Villa Joseph Marie HS

Property & Casualty Insurance License

Life & Health Insurance License

Personal lines sales, Commercial sales

Nationwide Insurance Training Academy

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Eileen Ensinger