Eileen Fox

Responsible for reporting of Telecommunications Carrier mgt. services throughout Medstar Enterprise. Acts as a liaison with Vendor Telecom Expense Management System identifying cost savings and assisting Departments with budget planning and expenses.

Participates in procurement activities including vendor and product selection, implementation, testing and troubleshooting technical difficulties.

Collaborates with cross-functional teams to ensure seamless integration improving business processes.

Manage on-site assessments and the elicitation, definition, and documentation of functional,
performance, and support requirements for required voice, data, and clinical application
integrations

Served as contact for the Telecommunications Billing Operations System within the IT
Finance Team Ensured vendor files were processed to generate bill back of services for
Telecom Services ,long distance, cellular devices, and conferencing . Responsible for production of reports for budget analysis for all University departments.

• Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.

Supported voice and data connections including POTs, VoIP, broadband, fiber and mobile for all Medstar Health locations
Served as primary point of contact for escalated troubleshooting of day to day telecommunication issues
Facilitated communication between internal support and vendor support to ensure timely resolution of telecom issues
Scheduling of and interaction with inside wiring technicians for the purpose of ensuring locations have telecom services that are configured to company standards
Documented telephony solutions and processes
Maintained telecommunication services inventory database.
Provided on-call support as needed
Assisted in management of telecom vendor relationships and contracts
Assisted in telecom budget creation
Assisted in creation of periodic and ad hoc reporting for management and select end users to support and explain telecommunication expenditures and usage
Maintained open dialogue and relationships within IT and with other departments to ensure that optimal connectivity and system security was maintained
Assumed additional responsibilities and performed special projects as needed or directed.
Provided strong problem solving and follow through skills using effective interpersonal and communication skills.
Responsible for telecommunications expense management and transition to Tangoe TEM platform

• Performed Invoice analysis from telecommunication vendors to ensure accuracy and contract adherence to meet budget requirements
• Mitigated carrier billing disputes and vendor issues through efficient conflict resolution practices
• Processed monthly spend reports for Enterprise Telecom inventory and Private Physicians
• Placed orders with multiple Telecom Vendors for voice and network circuits and scheduled implementation and activations.
• Managed escalations for repairs and outages for voice and network circuits
• Single point of contact for on-call rotation
Processed cable orders, Pagers, vpn tokens teleconferencing services, wireless devices