Eileen Freeman

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Processed transactions,handled inventory, provided fashion advice.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Modeled and promoted the latest store fashion collections on social media platforms through pictures and videos.
• Engaged with customers to create a welcoming shopping experience.

Inventory management through daily review and maintenance of critical purchasing and inventory data, tracking, monitoring using Cogs CMMS Inventory Software System to ensure optimum inventory levels. Solicited proposals and bids from vendors and negotiated the best possible deal for materials and services, taking into account quality, service and price.

Monitored shipments to ensure goods came in on time.

Prepared and executed bid bonds and performance and payments bonds for the construction industry. Collected and entered claim information into computer system. Made follow up phone calls to clients and insurance companies.

Matched and coordinated retail management-level skills with pending job orders. Sourced candidates on the internet. Contacted and qualified potential employees, performed reference checks, submitted candidates to client companies and scheduled interviews.

Acquired extensive experience in all aspects of managing three specialty apparel stores in a highly competitive market. Recruited, hired, trained, supervised and motivated a complement of 15 employees in 3 locations. Generated sales increased of 13% while achieving above average gross profit margins. Created employee handbook and training manual. Maintained favorable and cost-effective relationships with over 20 brand-name vendors.