Eileen Garden
Pennsauken,NJ
Summary
Experienced Property Manager with track record of success in tenant retention, Vendor negotiation, and marketing campaigns resulting in increased rental income and occupancy rates. Skilled in budget management , preventative maintenance planning, and tenant dispute resolution, resulting in reduced expenses and improved tenant satisfaction scores. A result-driven professional committed to delivering exceptional property management services and driving revenue growth for the organization.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
02.2014 - Current
- Oversee cleanliness and maintenance of residential, commercial buildings and grounds within the Condominium Quadrant also known as a Section
- Direct workforce engaged in janitorial and light maintenance duties including sanitation, snow removal, graffiti removal, light painting and plastering, minor electrical failures and other common area failures
- Prepare work orders for major maintenance projects and submit them to the Director of Operations and/or department managers having jurisdiction over the particular type of work such as plumbing, electrical, painting/plastering, heating, waterproofing, grounds, construction, etc
- Inspect apartments for damage resulting from common area failures such as water pipe breaks, sewage backups, etc., and directs workers to restore apartments as necessary
- Responsible for Condominium compliance with all laws and regulations as well as building, safety and fire codes
- Report quality of life concerns and violations of condominium regulations to Director of Security and/or Director of Operations
- Respond to tenant complaints making appropriate corrections
- Draft requisitions for tools, equipment, and supplies
- Studies production schedules and estimates workforce requirements for completion of job assignment
- Interpret company policies to workers and enforces safety regulations
- Establish or adjusts work procedures to meet service schedules
- Suggest changes in working conditions and use of equipment to increase efficiency of work crew
- Analyze and resolve work problems, or assists workers in solving work problems
- Initiate or suggest plans to motivate workers to achieve work goals
- Directly supervise approximately 50 employees in Janitorial and Maintenance functions
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training employees; planning, assigning, and directing work; appraising performance; rewarding, counseling and disciplining; addressing complaints and resolving problems.
Assistant Property Manager/Leasing Agent
08.2009 - 01.2014
- Assist in managing all aspects of buildings occupancy and maintenance
- Communicate with the tenants regarding property related issues
- Coordinate with tenants and third parties to address maintenance and facility needs
- Inspect property regularly to ensure it is well maintained and meets quality standards
- Meet with prospective tenants to show properties, conduct interviews, receive rental applications, and explain terms of occupancy
- Follow up on tenant delinquencies
- Collect monthly fees and maintain a record of payments and rental activity
- Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services
- Investigate and help resolve complaints, disturbances, and violations
- Oversee and maintain inventory controls
- Enforce property and company rules and regulations
- Contribute to team efforts by accomplishing related tasks as needed.
Education
Associate of Applied Science - Accounting And Business Management
Burlington County College
Mount Laurel, NJ12.2010
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Acute attention to detail
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Business Processes and Procedures
- Application Process Proficiency
- Records Management
- Payment Collection
- Onsite Tours
- Relationship Building and Rapport
- Tenant Issue Resolution
- Property Tours and Inspections
- Property Maintenance
- Housing Regulations
Additional Information
- Organized
- Interpersonal Skills
Languages
Spanish
Full Professional
Software
Buildium Property Oftware
Zoho CRM
Yardi Systems
References
References available upon request.
Timeline
Assistant Property Manager
02.2014 - Current
Assistant Property Manager/Leasing Agent
08.2009 - 01.2014
Associate of Applied Science - Accounting And Business Management
Burlington County College
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