Eileen Gilchrist
Hardeeville,SC
Summary
Customer service professional with BS Degree+ and fifteen-plus years experience at increasing levels of responsibility and impact.
- Logistics: coordinated $5 million national port-to-plant freight forwarding operation for Fortune 500 corporation.
- Banking: co-managed and trained suburban branch through seven years of strong growth in an increasing competitive marketplace.
- Retail Operations: designed and managed customer service support for $1 million/week in furniture sales (20 stores in three cities).
- Property management: commercial and residential lease negotiations and tenant relations.
- Solid accounting skills, including general ledger (GL), billing, accounts receivables (AR), accounts payable (AP), financial reporting, payroll, and the design of processes and reports to facilitate accurate and timely availability of critical data.
- MAS90 accounting system; Crystal reports; QuickBooks; Excel; Access; Word; PowerPoint; DOS; Windows.
- Offering a solid combination of leadership, communication, technical and accounting skills.
Overview
31
31
years of professional experience
Work History
Operations Manager
First Citizens Bank
Hilton Head Island, SC
01.2024 - Current
- Implemented performance management and personnel functions for team, ensuring operational excellence while delivering customer value and meeting financial goals.
- Developed cooperative relationships to enhance value delivery for customers and colleagues.
- Adhered to regulations, bank policies, and procedures, managing risks related to various aspects of personal interactions and customer transactions.
House Parent Coordinator
Smith Stearns Tennis Academy
Hilton Head Island, SC
02.2013 - 11.2023
Property Manager
Cucchiara Cooperation
Webster, NY
06.2010 - 02.2013
Office/ Accountant Manager
Raymour and Flannigan
Rochester, NY
04.2010 - 02.2013
Assistant Manager and Assistant Branch Manager
First Niagara Bank
Webster, NY
09.2002 - 09.2009
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Organized special events such as seminars or workshops related to banking services.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Based on commitment to a high level of customer service, developing strong teamwork, and strong belief in banks philosophy, co-led branch consistently surpassing its performance goals
- Based on personal performance, was selected by management to travel to Philadelphia to train staff in bank purchased by FNB. Trained on system and philosophy.
Logistics Manager
Ryder Logistics
Rochester, NY
02.1994 - 09.2002
- Developed and managed logistics strategies to improve the efficiency of operations.
- Managed $5 million freight contract with Xerox for intra-company and vendor parts, sub-assemblies, raw materials, and finished products, between port and Rochester, NY, and port and Cerritos, CA.
- Responsible for coordinating and paying carriers, billing Xerox, and managing all supporting documentation.
- Position required accurate and timely accessing, compilation and presentation of financial data, to ensure timely payment of carriers and billing of Xerox.
- Monitored and reported on financial performance of contract operations.
- Hired, trained and supervised contract management accounting staff.
- Oversaw payroll for accounting staff, 250 Ryder drivers, plus additional owners/ operators.
- Initially performed this function as contract employee at Xerox; based on performance was retained by Ryder when Logistics function was outsourced.
Education
Bachelor of Science - Business
St. John Fisher College
Rochester, NYParalegal Degree -
St John Fisher College
Rochester, NYTraining And Development Program
Ryders Logistics & Xerox Corporation
Miami, FL & Rochester, NYCertificate
American Institute of Banking
Rochester, NYSkills
- Financial literacy
- Expertise in Retail Banking Products
- Inventory Management
- Operations Management
Education and Training
other,other,other,other
Notary Public, South Carolina
- state appointed official to witness the signing of important documents
Timeline
Operations Manager
First Citizens Bank
01.2024 - Current
House Parent Coordinator
Smith Stearns Tennis Academy
02.2013 - 11.2023
Property Manager
Cucchiara Cooperation
06.2010 - 02.2013
Office/ Accountant Manager
Raymour and Flannigan
04.2010 - 02.2013
Assistant Manager and Assistant Branch Manager
First Niagara Bank
09.2002 - 09.2009
Logistics Manager
Ryder Logistics
02.1994 - 09.2002
Bachelor of Science - Business
St. John Fisher College
Paralegal Degree -
St John Fisher College
Training And Development Program
Ryders Logistics & Xerox Corporation
Certificate
American Institute of Banking
Similar Profiles
Sergio SalupSergio Salup
Vice President Business Banker II at First Citizens BankVice President Business Banker II at First Citizens Bank
Naomi VillanuevaNaomi Villanueva
Executive Assistant at First Citizens BankExecutive Assistant at First Citizens Bank
ZENOBIA SMITHZENOBIA SMITH
Financial Service Specialist (Senior Financial Services Representative) at First Citizens BankFinancial Service Specialist (Senior Financial Services Representative) at First Citizens Bank