Eileen Gonzalez Novell
Miami,Florida
Summary
Proven healthcare administrator with a track record of enhancing patient satisfaction and reducing spending at Kendall Family Medical Center, Corp. Skilled in HIPAA compliance and healthcare management, I spearheaded process improvements and coordinated effective patient care strategies. My strong decision-making abilities and dedication to quality improvement have consistently improved service delivery and operational efficiency. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Assistant Healthcare Administrator
Kendall Family Medical Center, Corp.
01.2010 - Current
- Assisted in budget management for the healthcare facility, resulting in a consistent decrease in spending over time.
- Spearheaded process improvements that resulted in reduced patient complaints regarding wait times or service quality issues at the healthcare facility level.
- Reduced wait times by implementing effective patient flow strategies and coordinating staff schedules accordingly.
- Improved patient satisfaction by streamlining appointment scheduling and implementing follow-up calls.
- Conducted regular audits of medical records, identifying areas for improvement related to documentation accuracy and regulatory compliance.
- Contributed to higher patient satisfaction ratings by addressing concerns promptly and professionally.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and safeguarding confidential information.
- Facilitated communication between departments, promoting collaboration on shared goals and enhancing overall efficiency in the workplace environment.
- Collaborated with medical professionals to ensure efficient coordination of services for patients.
- Maintained a safe and secure environment for patients, staff, and visitors by implementing and monitoring appropriate safety protocols.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Handle the scheduling of patients appointment's for the physician, and nurse practitioners.
Medical Office Secretary
Tomas Villanueva, DO, PA
07.2003 - 01.2010
- Coordinated regular maintenance of office equipment to ensure optimal performance without disruption to daily activities.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Streamlined office operations for increased productivity, implementing effective organizational systems.
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Verified insurance benefits or eligibility and documented in the patient's medical chart.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Communicated with outside facilities for scheduling tests or surgeries.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Played a crucial role in achieving high levels of patient retention by consistently delivering top-notch customer service experiences.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Education
Bachelor of Science - Healthcare Administration W/ Patient Safety & Qual
Southern New Hampshire University
Hooksett, NH05.2024
High School Diploma -
South Miami Senior High School
Miami, FL06.1995
Skills
- HIPAA knowledge
- Patient Care Coordination
- Healthcare management
- Quality Improvement
- Patient Safety
- Decision-Making
- Patient Education
- Medication Dispensing
- HIPAA Guidelines
- Records Management
- Records Maintenance
- Medicare Compliance
- Electronic Medical Record Software
- Instructional Material Development
Accomplishments
Certificate of Recognition from The National Society of Leadership and Success, Southern New Hampshire University, Sigma Alpha Pi. on January 30, 2020.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Healthcare Administrator
Kendall Family Medical Center, Corp.
01.2010 - Current
Medical Office Secretary
Tomas Villanueva, DO, PA
07.2003 - 01.2010
Bachelor of Science - Healthcare Administration W/ Patient Safety & Qual
Southern New Hampshire University
High School Diploma -
South Miami Senior High School
Similar Profiles
YAMIRA HERRERAYAMIRA HERRERA
CVICU Nurse at Kendall Regional Medical CenterCVICU Nurse at Kendall Regional Medical Center
Stephanie NietoStephanie Nieto
Registered Nurse at Kendall Regional Medical CenterRegistered Nurse at Kendall Regional Medical Center
Elizabeth Fernandez CPhTElizabeth Fernandez CPhT
Pharmacy Technician Supervisor at Kendall Regional Medical CenterPharmacy Technician Supervisor at Kendall Regional Medical Center