Eileen Greene
Bethel,CT
Summary
Responsible, self-motivated, professional individual with the strong desire to utilize my established skill set and experience to contribute to team goals and help achieve continued company success and growth. Abilities include strong customer service and communication skills, ability to work well with others, as well as a high level of organization, follow through, and attention to detail. Adaptive and deadline-oriented with capacity to execute and complete multiple tasks in challenging environments.
Overview
36
36
years of professional experience
Work History
Billing/AR Specialist
Orthopedic & Neurosurgery Specialists
08.2020 - Current
- Responsible for managing accounts receivables for all insurance carriers including Government, Workers Comp and MVA by analyzing reason for denials, submitting corrected claims, and reconsiderations/appeals.
- Assigned highest dollar insurance claims by management due to proven success in collections/overturned denials.
- Identify and analyze open receivables, correct billing errors, and communicate trends in order to prevent future issues to maximize revenue and expedite payments.
- Assist patients with questions regarding billing and insurance benefits.
- Verify patient insurance eligibility and benefits.
- Submit claims via paper and electronically, correcting any rejections/scrub failures to ensure prompt payment.
- Answer daily tasks in queue from outside vendor and on-site AR team in order to provide direction for claims denial resolution.
Billing Operations Manager
Connecticut Family Chiropractic
09.2007 - 08.2020
- Manage all Personal Injury and Workers' Compensation files in high volume, fast-paced medical office
- Work with attorneys and insurance companies to obtain and verify coverage and billing information, request authorizations, including processing medical record and billing requests
- Responsible for negotiating balances and securing payments on all Personal Injury and Workers' Compensation files
- Research all denied insurance claims and resolve insurance billing issues to improve practice revenue
- Communicate with patients to explain insurance coverage, patient payment responsibilities, and resolve patient billing issues
- Proofread reports and documents for errors before distribution
Special Services Representative
The Home Depot
10.2003 - 09.2008
- Processed purchases and handled customer concerns regarding processing errors and defects or damages on Special Order merchandise
- Utilized forward-thinking strategies focused on problem resolution customer satisfaction
Administrative Assistant to the Regional VP
Enterprise Rent-A-Car
09.1997 - 02.2001
- Planned all regional monthly management meetings and award events. Responsibilities included venue selection, negotiating rates, meal planning, and providing all required meeting materials
- Composed memos, prepared and revised property lease contracts, and proofread all documentation to eliminate errors
- Developed and maintained Excel spreadsheets to track and analyze regional employees' individual sales performance
Regional Area Manager
Enterprise Rent-A-Car
01.1989 - 06.1997
- Managed 75-100 employees in 7 locations in all aspects of business; including interviewing and hiring, performance reviews, marketing and internal sales, training of personnel, accounts receivable, and customer service
- Achieved 20% fleet growth through effective marketing, building successful relationships with business referral sources, and providing exceptional customer service. Achieved the highest Customer Service rating out of 46 areas in the NY Group
Education
Bachelor of Science - Business Administration - Marketing
State University of New York - Plattsburgh
05.1988
Skills
Accuracy and attention to detail
Ability to multi-task
Strong verbal and written communication skills
Problem Solving
Strong time management
Adaptability and ability to work under pressure
Team player
Timeline
Billing/AR Specialist
Orthopedic & Neurosurgery Specialists
08.2020 - Current
Billing Operations Manager
Connecticut Family Chiropractic
09.2007 - 08.2020
Special Services Representative
The Home Depot
10.2003 - 09.2008
Administrative Assistant to the Regional VP
Enterprise Rent-A-Car
09.1997 - 02.2001
Regional Area Manager
Enterprise Rent-A-Car
01.1989 - 06.1997
Bachelor of Science - Business Administration - Marketing
State University of New York - Plattsburgh
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