EILEEN Hayes
SCRANTON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Esthetician
Alo Me Salon
03.2014 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Paralegal
Abrahamsen and Associates
03.2008 - 02.2011
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Streamlined workflow by implementing new document management system, reducing time spent on file retrieval.
Legal Secretary
Brier and Brier Law Firm
04.2009 - 01.2011
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Developed and maintained filing and retrieval systems.
- Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
Education
Certificate of Technical Studies - Esthetican
Jean Madeline Aveda Institute
Philadelphia, PA02-2011
Bachelor of Science - Liberal Studies
University Of Scranton
Scranton, PA05-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Esthetician
Alo Me Salon
03.2014 - 07.2015
Legal Secretary
Brier and Brier Law Firm
04.2009 - 01.2011
Paralegal
Abrahamsen and Associates
03.2008 - 02.2011
Certificate of Technical Studies - Esthetican
Jean Madeline Aveda Institute
Bachelor of Science - Liberal Studies
University Of Scranton
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