Eileen Henderson

Listen and resolved any concerns or issues regarding the CENSUS. Interview residents / customers in assigned areas explaining the purpose of the CENSUS answering their questions and recording their answers and concern with a Smartphone or Laptop device provided by the Federal Government. Maintaining a positive attitude while calmly responding to residents / customers complaints while conducting research on behalf of the CENSUS BUREAU. Documenting and reporting results found.

Worked directly with voters and assist with check in registered voters. Issued ballots and voters numbers. Register qualified individuals to vote and determine types of registration. Communicated clear and enforcing Election Polices, information, and answered questions professionally in assisting callers, visitors and voters.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Participated in training programs to enhance product knowledge and customer service skills.

Administered daily operation to ensure safety policies and independent living skills. Responsibilities included helping clients fill out required paperwork processing forms, making recommendations for additional services to other agencies, perform visits, inspections at clients home or residential facilities and answering questions about the company services in person and or on the phone.

Assisted families and youth in proceedings to testify about those efforts to protect the children in the agency.

Prepared orders for shipment, processing requests and supply orders for researchers the labs. Pulling and placing materials in inventory for storage. Deliveries includes FEDEX, UPS, DHL and resolving issues and some troubleshooting small technical problems in the computer.