Eileen Hermann
Colorado Springs,CO
Summary
With a proven track record at Doggie N Styles, I excel in pet grooming techniques and customer service, enhancing salon efficiency and client satisfaction. My expertise in de-matting and fostering teamwork has significantly contributed to business growth. I'm dedicated to continuous learning and applying innovative strategies for excellence in pet care.
Overview
19
19
years of professional experience
Work History
Groomer
Doggie N Styles
Colorado Springs, CO
03.2022 - Current
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Trained new staff members on proper grooming techniques, safety protocols, client relations.
- Continually updated knowledge of current trends in pet styling industry through reading trade publications, attending seminars and workshops.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
Grooming Owner Operator Boarding and Daycare
Diamonds In The Ruff Pet Grooming
Colorado Springs, CO
08.2017 - 03.2021
- Analyzed industry trends to develop competitive strategies.
- Researched potential partners in order to expand services offered.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Developed strategic plans to increase profitability and efficiency.
- Monitored performance of personnel against goals set forth by the company.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Identified new opportunities for growth, expansion, and diversification.
- Ensured compliance with applicable laws and regulations related to business operations.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Pet Stylist
PetSmart
Colorado Springs, CO
09.2016 - 09.2017
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Ensured that all equipment used was cleaned after each use according to company standards.
Grooming Salon Manager
A Pet Spa
Clearwater, FL
04.2006 - 04.2016
- Recruited new staff members by conducting interviews and selecting qualified applicants for open positions.
- Supervised staff performance by providing feedback when needed and recognizing exemplary work whenever possible.
- Provided exceptional customer service by responding quickly to inquiries and addressing any complaints or concerns promptly.
- Conducted regular staff meetings to ensure team was up-to-date on new products, services, and policies.
- Implemented an online booking system that allowed customers to easily book appointments from their home computer or mobile device.
- Trained new employees in proper techniques for providing quality pet care services.
- Managed daily operations of the grooming salon including scheduling appointments, ordering supplies, and managing employees.
- Developed and implemented customer service standards for the grooming salon.
Education
High School Diploma -
North Garland
Garland, TX05-1991
Skills
- De-matting and De-shedding
- Animal handling expertise
- Kennel cleaning and sanitation
- Continuing education participation
- Teeth brushing and scaling
- Professional scissor skills
- Proper bathing procedures
- Pet grooming techniques
- Sanitary area trimming
- Teamwork and collaboration
- Customer service
Timeline
Groomer
Doggie N Styles
03.2022 - Current
Grooming Owner Operator Boarding and Daycare
Diamonds In The Ruff Pet Grooming
08.2017 - 03.2021
Pet Stylist
PetSmart
09.2016 - 09.2017
Grooming Salon Manager
A Pet Spa
04.2006 - 04.2016
High School Diploma -
North Garland
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