Eileen Hernandez

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Taught patients about medications, procedures, and care plan instructions.
• Verified patient insurance coverage and collected required co-payments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient pulse oximetry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Measured patient spirometry.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Improved patient outcomes by implementing evidence-based clinical practices and protocols.
• Enhanced staff performance through regular training, mentoring, and professional development opportunities.
• Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
• Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
• Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
• Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
• Collaborated with other departments to coordinate seamless patient care across various medical specialties.
• Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
• Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
• Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
• Identified areas for cost savings without compromising quality of care through regular financial analysis and budget reviews.
• Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
• Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
• Followed informed consent processes and maintained records.
• Collected data and followed research protocols, operations manuals, and case report form requirements.
• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Created work schedules for 3 employees and oversaw functioning of billing department.
• Built more than 3,000 patient charts and enhanced organizing systems to improve recordkeeping procedures.
• Reviewed financial resources and prepared reports showing resource allocations.
• Implemented new policies and educated staff on changes.
• Oversaw overall operation of nursing services and patient care.
• Facilitate hiring of qualified Medical Assistant personnel by interview applicants and making recommendations for employment.
• Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
• Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
• Monitored all phone calls and scheduled appointments.
• Communicated with patients, asked appropriate questions and employed active listening to determine best care.
• Handled job duties for staff members which were unavailable or out of office.
• Gathered, processed, and shipped lab specimens.
• Collected, evaluated, and modeled collected data.
• Maintained compliance with protocols covering patient care and clinical trial operations.
• May administer medication, including Parenteral (IM, SQ, ID); oral drops, eye drops, and Oral
• May supervise student employees in specified tasks.
• Performs data entry of lab studies, radiographic tests, and authorization request in compliance with physician/RN directives.
• Completes physician orders and facilitates specialists' care, which may result in phoning patient prescriptions,
• Procedure IUD Colonoscopy ,nexplanon insertion ,suture removal IV cook catheter placement ETC
• Obtained prior Authorization for medication procedure radiology Etc
• Up date quality measures hedis measures to all insurance company
• Bi-weekly meeting with insurance companies and physicians regarding health plans, to best provide care .

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Maintain accurate and strict confidentiality of patient information in electronic and/or manual systems as established by the appropriate protocols, regulations, and policies.
• Performs routine specialized procedures, such as venipuncture, catheterization, and sterile dressing changes under established protocols.
• Completes physician orders and facilitates specialists' care, which may result in phoning patient prescriptions.
• Provides instructions and directions to patients regarding diagnostic tests, procedures and treatments.
• Performs data entry of lab studies, radiographic tests, and authorization request in compliance with physician/RN directives.
• May recruit patients for studies and may participate in outreach clinical activities as required.
• May administer medication, including Parenteral (IM, SQ, ID); oral drops, eye drops, and Oral via Seven Rights; document and communicate clinical findings.
• May supervise student employees in specified tasks.
• Also worked with Pediatric patients Family medicine and OB GYN ,
• Keep up to date with vaccine record VFC and private vaccine ,

• Joslin diabetes center /
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Administer injections finger stick
• Assist with inserting insulin pumps

• Part time
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Assist with Electroencephalography (EEG) electromyography (EMG)

• Part time
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Prepared and administered medications to alleviate patient symptoms.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Implemented care and efficiency improvements to support and enhance office operations.

• Improved patient care by efficiently managing medical records and maintaining accurate documentation.
• Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
• Increased patient satisfaction with compassionate bedside manner and effective communication skills.
• Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
• Facilitated seamless communication between patients, healthcare providers, and insurance companies by acting as a liaison.
• Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
• Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
• Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
• Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
• Promoted health education by creating informative materials on common medical conditions and preventive measures for distribution to patients.
• Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
• Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
• Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Oriented and trained new staff on proper procedures and policies.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Measured patient pulse oximetry.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Measured patient spirometry.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Duties include venipuncture, medication and vaccine administration, measurement, and documentation of vital signs, and assisting providers with patient exams, and telephone and clerical support

•Assists providers with patient preparation, office procedures, examination and education of patients

•Supports the clinical care team, assuring optimal best-practice patient flow; manages patient volume

•Reviews and prepares for scheduled patient visits

•Screens all patients for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk

•Conducts surveillance for transitions of care, urgent/emergent care, or follow up tasks

•Conducts motivational interviews including patient screening/ coaching on disease management, motivation to change, learning care needs, and community outreach needs

•identifies potential behavioral health needs of patients and notifies provider of findings

•Reports actual/ potential problems concerning patients, families and associates

•Participates in performance improvement initiatives to improve care quality and safety

•Attends training for safety, infection control, etc

•Ensures ongoing compliance by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks

•Performs selected patient/ laboratory testing, including Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, vision and hearing testing

•Removes sutures/staples

•Documents activities in the patient's electronic medical record (EMR)

•Performs required patient follow-up: to include pap smears, Pb levels, HIV, mammograms, and STD's

•Collects and processes specimens, completes requisitions, and documents

•Provides escort and assists with patient discharge activities

•Provides chaperoning

•Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories

•Provides telephone screening services to gather information from patients, determine appropriate disposition and document per established telephone screening protocols

•May insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications

•May insert, remove, and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal, subcutaneous, and intramuscular

•Utilizes the EMR to propose patient medication refills for provider approval

•Completes requisitions for tests

•Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization.

• Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
• Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
• Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
• Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
• Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
• Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
• Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
• Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
• Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
• Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Oriented and trained new staff on proper procedures and policies.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• set up equipment and instruments,
• maintaining sterile technique as required;
• assist providers with performing, exams and procedures; collect,
• prepare and analyze specimens, including performing phlebotomy;
• and with proper provider authorization,
• provide instructions, test results

• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assist with procedures IUD colposcopy